Driver Support

2 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Be responsible for drivers’ quality and performance
- Execute projects to improve drivers’ performance and well-being at work
- In collaboration with Operation teams to understand root causes for drivers' poor performance and solutions
- Conduct frequent check-ups with drivers for feedbacks
- Continuously improve processes and apps/features to support drivers
- Identify training needs for drivers (e.g. new apps, frequent errors, new processes, etc.)
- Ensure compliance of SOPs
- Reconcile, check evidence and finalize performance, i.e. KPI on-time, penalties to support C&B
- Prepare reports/analyses of driver feedback and performance

**Requirements**:

- College graduate
- Knowledge of quality assurance terminology, methods, and tools
- Experienced in the industry: min 1 year (developing and building the quality assessment regulations, QA/QC the Rider/Driver’s quality management.)
- Analytical mindset: Intermediate
- Problem-solving: Intermediate
- Tasking management: Intermediate
- Collaboration skill: Excellent
- Excel/Reporting & Analytical tools: Intermediate
- English Comprehension skill: Intermediate
- Experienced in SOP Design/Optimization is a big plus

  • Driver Support

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Driver Support

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Driver Acquisition

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Driver Acquisition

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Driver Acquisition

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Driver Acquisition

    3 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Driver Acquisition Lead

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Driver Acquisition

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Driver Acquisition

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Driver Acquisition Lead

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Driver Acquisition Associate, food

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Driver Operations Associate

    3 weeks ago

    Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! - Currently, Lalamove is a leading global on-demand delivery...

  • Driver Operations Field Associate

    7 days ago

    Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...

  • Driver Operations Associate

    7 days ago

    Ho Chi Minh City, Vietnam lalamove Full time

    Company Intro** **Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...

  • Senior Driver Operations Associate

    1 week ago

    Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...

  • Tour Driver Part Time

    3 weeks ago

    Ho Chi Minh City, Vietnam Công TY TNHH Back Of The Bike Tours Full time

    **Mô tả công việc**: (Mức lương: 3 - 6 triệu VNĐ) Our job requires drivers to safely escort our customers around on our group and private tours via their motorbikes. All of our drivers are trained in customer service, tour routes, food knowledge, and safety training. Each tour consists of a support team and tour leader so that our drivers can...

  • Driver Operations Field Associate

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Driver Partnership Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Gojek Full time

    ODS - Business Development, Ho Chi Minh City **About the Role - Are you a self-starter who is not afraid to roll up your sleeves to get the work done and hit the ground running? Welcome to our brand new partnership team in Gojek Vietnam! The Partnership team is mandated to become a source of competitive advantage in creating a sustainable, strong, and...

  • Senior Driver Operations Associate

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Driver Operations Associate

    4 weeks ago

    Ho Chi Minh City, Vietnam lalamove Full time

    **We are looking for a Driver Operations Associate, Sticker Operations, based in Ho Chi Minh City, Vietnam, with high energy, quick thinking individuals who will play a vital role in ensuring a seamless experience for driver partners.** **What you’ll do**: - Install sticker on partner vehicles to raise brand awareness; - Increase Lalamove’s brand...