Technical Support Executive
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support;
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels;
- Monitor and report product quality in the market via the support channel;
- Present a positive, effective, and flexible contribution to achieving team targets and objectives;
- Collaborate with other team members to provide high-quality support;
- Ensure constant self-development using day-to-day work, web-based training, and other available resources.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- A youthful, professional, and friendly working environment;
- Working time 5 days/week (Monday-Friday);
- Opportunities to interact and collaborate, and travel abroad for business with international partners (> 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.);
- Enjoy a range of welfare policies: birthday leave, sick leave, marriage leave, holiday leave, regular health check-ups, annual vacations, support for obtaining a driver's license, seniority benefits, and other comprehensive regimes in accordance with state regulations;
- Insurance: In addition to mandatory state-regulated insurance, the company provides additional health insurance to enhance healthcare for employees;
- Support for obtaining a driver's license (B1, B2);
- Annual leave and holidays as per regulations;
- Opportunities for training and career development;
- Regular annual salary reviews;
- Providing complete equipment to facilitate work.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree or any equivalent technical certifications (Mechatronic is preferable);
- Good command of English (communication, writing);
- Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
- Experience in customer support is a plus.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Điện Lạnh,Điện Lạnh/Nhiệt Lạnh
Trung cấp - Nghề
Không yêu cầu
-
Technical Support Executive
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Assa Abloy Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) **Job Description**: - Provide technical services including technical installation, trouble shootings at sites where requires - Conduct product usage training to distributors' staff, sub-distributor networks and projects customers - Support distributors' network to provide the after sales services,...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Represent Microsoft and communicate with Microsoft customers. Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam Công ty TNHH InCorp Việt Nam Full timeOur client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam. **Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. -...
-
IT Technical Support
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Magna Management Asia (Mma) Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary: Provide end-user and store support. Install, and configure hardware, and software, as well as solves basic technical problems. Resolve incidents, and service requests on time. Identify the root causes for issues, and incidents, and escalate to the proper IT Team if needed. Roles and...
-
Business Development Technical Support
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH America Indochina Management Vietnam - AIM Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Summary: Promote products and act as a link between Architects, Interior Designers and end owners. Gather market information and prepare presentation, Specification form - Department: Civil (Building Materials) - Report to: Division Manager (DM) - Performance objectives: 1. Complete monthly project...
-
Executive Technical Sales
6 months ago
Ho Chi Minh City, Vietnam DKSH Full time**Location**:Ho Chi Minh, VN, VN**Job Function**:Sales**Requisition Number**:157208**Description**: **Performance Materials** **Job Summary** Execute sales activities to achieve technical sales target for assigned businesses/ territories and overall business objectives **General Responsibilities** - Support superior in managing day-to-day operating...
-
Technical Support
6 months ago
Ho Chi Minh City, Vietnam DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Tech Support you will**: *** - _Resolve technical issue/errors related to Customer integration._ - _Assist customers with company...
-
Technical Support Executive
6 months ago
Ho Chi Minh City, Vietnam ShareCV Full timeMô tả công việc - Support to handle customer’s technical queries or requirement - Plan and conduct technical seminar/roadshow to reach out to more potential customers - Handle customer’s product claim - Arrange technical training to related person in BU (Business Unit) - Other tasks as required Yêu cầu công việc - Fluent in both written and...
-
Technical Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Skedulo Vietnam Full timeSkedulo Vietnam *** - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - English Agile System Admin **Top 3 reasons to join us**: - MacBook Pro provided - Learning & Development stipend: $125 per year - Medical Benefits for Employees, Spouses & Children **Job description**: -...
-
Technical Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time**Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ) - Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases. - Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity. - Research, diagnose, and recommend...
-
Technical Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time**Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam Headhunt Vietnam Full time**Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. - Use standard processes, implement existing diagnosis methods, solutions/ workarounds to effectively deal with customer and technical issues to achieve...
-
[aldo] Digital Tech Support Executive
6 months ago
Ho Chi Minh City, Vietnam Viet Thai International Careers - VTI Group Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Main Purpose: The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges. Key Accountabilities: 1. Execute the Digital (Website and omnichannel Platform) management, publishing, updating,...
-
Net - Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full timeSUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...
-
Technical Support
6 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Mac Marketing Full time**Mô tả công việc**: (Mức lương: Từ 16 triệu VNĐ) - Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada. - Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems. -...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam iTechWX Vietnam Full timeiTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...
-
Senior Technical Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Skedulo Full timeThe Senior Technical Support Specialist role is responsible for the on-going management of customer issues and success. They’re responsible for managing bugs and escalated issues, with the ability to give the customer confidence that their issues will be resolved in a timely manner. They are a part of the ‘Technical Support’ sub-team within the...
-
Technical Customer Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - primarily on eCommerce platforms. - Conduct thorough research and utilize resources to resolve customer inquiries efficiently. - Communicate effectively with customers to ensure their needs are met and issues are resolved promptly. - Collaborate with internal teams to escalate and resolve complex...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam ADI Consulting Full timeJob Description: =================== Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud service, one of the keys is to have the Identities ready in the Cloud. Azure Identity support team belongs to...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Buymed Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive user requests/issues feedback - Reproduce & troubleshooting simple issues/bugs - Report bugs to QC or let them reproduce complex issues - Follow & push developers to fix issues/bugs - Announce & respond to users when issues are solved - Working closely with Software Engineers, QCs, and BA...