Technical Support Executive

2 weeks ago

Ho Chi Minh City, Vietnam Gremsy Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support;
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels;
- Monitor and report product quality in the market via the support channel;
- Present a positive, effective, and flexible contribution to achieving team targets and objectives;
- Collaborate with other team members to provide high-quality support;
- Ensure constant self-development using day-to-day work, web-based training, and other available resources.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- A youthful, professional, and friendly working environment;
- Working time 5 days/week (Monday-Friday);
- Opportunities to interact and collaborate, and travel abroad for business with international partners (> 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.);
- Enjoy a range of welfare policies: birthday leave, sick leave, marriage leave, holiday leave, regular health check-ups, annual vacations, support for obtaining a driver's license, seniority benefits, and other comprehensive regimes in accordance with state regulations;
- Insurance: In addition to mandatory state-regulated insurance, the company provides additional health insurance to enhance healthcare for employees;
- Support for obtaining a driver's license (B1, B2);
- Annual leave and holidays as per regulations;
- Opportunities for training and career development;
- Regular annual salary reviews;
- Providing complete equipment to facilitate work.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Bachelor’s degree or any equivalent technical certifications (Mechatronic is preferable);
- Good command of English (communication, writing);
- Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
- Experience in customer support is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Điện Lạnh,Điện Lạnh/Nhiệt Lạnh

Trung cấp - Nghề
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