L1 Support
2 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- First level of ticket diagnosis to resolve the ticket or escalate to L2 or appropriate person/group support.
- Monitor system performance and alerts in real-time, taking immediate action on any anomalies or issues.
- Logs, categories, priorities, tracks, and routes issue.
- Support tracks tickets until successfully resolved.
- Utilise and update the knowledge base with new solutions and troubleshooting steps-based on resolved incidents.
- Update ticket’s status frequently to users and relevant stakeholders follow SLA.
- Collect and document feedback from drivers and customers on support experiences and common issues.
- Generate regular reports on support metrics, including call volumes, response times,resolution times, and customer satisfaction.
- Report to Team Leader.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive salary, negotiable based on qualifications.
- 13th month salary and periodic bonus packages: Performance bonus every month, holiday bonus April 30, September 2 based on seniority.
- Salary review once a year or when there is excellent performance.
- FPT Care social insurance and health insurance for employees.
- Regular and free training programs help employees improve their own capabilities.
- Opportunity to work with big customers around the world, advanced technology, personal development...
- Open, democratic working environment, typical of FPT culture.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Have 1-3 years of experience in IT Support position.
- Experience in using ticketing systems (Jira) and remote support tools.
- Experience with cloud platforms and monitoring tools (Guanche, Grafana, Zabbix...).
- Ability to resolve technical basic issues and provide remote support, incoming incident scan be resolved by the L1 support.
- Good communication skills.
- Be able to solve technical problems for non-specialists.
- Ability to work independently and as part of a team.
- Intermediate English communication and writing.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
-
L1 Support Specialist
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Your responsibilities will include, but are not limited to: Identifying and troubleshooting technical issues reported by clients Escalating complex issues to L2 or L3 support team members as needed Creating and maintaining accurate documentation of client issues and resolutions Collaborating with...
-
Freelance IT Support/network Engineer
2 months ago
Thành phố Hồ Chí Minh, Vietnam Tech Domain Full timeWe are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Freelance IT Support/network Engineer
3 months ago
Thành phố Hồ Chí Minh, Vietnam Tech Domain Full timeWe are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Freelance IT and Network Support Engineer
1 month ago
Thành phố Hồ Chí Minh, Vietnam Tech Domain Full timeWe are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Global Service Desk
1 month ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH SPS Vietnam - Chi Nhánh Tại Cần Thơ Full time**Mô tả công việc**: (Mức lương: 20 - 32 triệu VNĐ) **Job Overview**: The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business. In this role, your job...
-
Senior Business Operations Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Ninja Van Full time**Responsibilities**: - ** Business Operations & Administration (30%)**: - Responsible for the project management of highest-value projects and its corresponding outcomes. - ** Product & Tech (30%)**: - Responsible for ensuring main pillars of business are adopting tech solutions, providing L1 tech support and giving feedback/requirements to regional...
-
IT Support Engineer
5 months ago
Ho Chi Minh City, Vietnam Smart Solutions Technologies - SST Full time**Required Technical Skill Set** - Install, Configure, Maintain, and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. - 3+ years of experiencein OSS with A+ and N+ certifications little understanding of Windows server issues at the desk end. If can find someone with MCSE certification with be the best match **Desired Competencies...
-
L1/l2 IT Global Service Desk Analyst
6 months ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
L1/l2 IT Global Service Desk Analyst
2 months ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
L1/l2 IT Global Service Desk Analyst
5 months ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Technical Support Engineer
5 months ago
Ho Chi Minh City, Vietnam VNG Full timeAs a Technical Support Engineer L1 (Endpoint Security), you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space. **What You Will Do**: - Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is...
-
Senior Technical Support Engineer, Vng Solutions
5 months ago
Ho Chi Minh City, Vietnam VNG Full timeOversee ITSM (Information Technology Service Management) policies and tools for change, release, asset, incident, and problem management to ensure system reliability and compliance. - Resolve outages, comply with change management standards, and conduct thorough problem investigations. - Conduct compliance audits, analyze trends, and develop actionable...
-
IT Service Desk Engineer
2 months ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Compliance Strategy
2 months ago
Thành phố Hồ Chí Minh, Vietnam Ngân Hàng TNHH Một Thành Viên United Overseas Bank Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Update, develop and implement the policy, procedure, provide guidance to ensure of meeting the requirements set forth under head office and local regulations in areas: FATCA, Internal Control system, Staff trading, MAS643 and Related Party Transactions, Compliance Manual, Corporate Governance...
-
Network Engineer
6 months ago
Ho Chi Minh City, Vietnam ICONIC Co,.Ltd. Full time**Job description**: - Handle onsite survey, installation, testing commissioning and maintenance of customer's circuit. - Handle L1/ L2/ L3 IP test plans, tunnel, QOS and acceptance criteria for network designs of KDDI. - Technical support to Operations and Cloud service. - Configuration and Testing on IPVPN and other services. - Any other customer...
-
Network Engineer
6 months ago
Ho Chi Minh City, Vietnam Rex Tec Full time**About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...
-
Bpo Vendor Management
5 months ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
-
IT Manager
5 months ago
Ho Chi Minh City, Vietnam Discova Full time**Job no**: 521205 **Brand**: Discova **Work type**: Full time **Location**: Ho Chi Minh City, Vietnam, Hanoi, Vietnam **Categories**: Information & Technology **Discova in Vietnam is on the hunt for IT MANAGER** **to join our team!** **About the Opportunity** As an IT Manager, you will lead and manage a team of IT helpdesk analysts to ensure...
-
Warehouse Staff in Acer Hcmc Service Center
5 months ago
Ho Chi Minh City, Vietnam Công ty TNHH Acer Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc - Issuing parts from system (Supply to TSD, ASP, sales order,... - Support to issue physical parts o TSD, ASP, sales order,... - Transferring warehouse for parts which are issued to Hanoi branch - Support to issue physical parts to Hanoi branch - Making virtual goods receiving...
-
Desktop Engineer Required Vietnam
5 months ago
Ho Chi Minh City, Vietnam BasisBay Full time**JOB DESCRIPTION** **Overview**: This position is for an experienced technician on the Desktop Support team responsible for partnering with both Client IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to Client’s operating environment. It also involves hardware asset management and...