Bpo Vendor Management

7 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Handle complaints related to the refund process
- Manage BPO team on work quality, including KPI metrics
- Managed BPO team on work model, including headcount allocation, recruitment, and training
- Verify monthly accounts receivable reconciliation
- Investigate any misconduct cases (if any)
- Provide daily support to BPO agent teams for tasks exceeding their authority
- Guide BPO management teams on team operations, business handling, and operations coordination...
- Other assigned tasks are based on hierarchy.
- Conduct an examination of the customer's records and collaborate with relevant departments to determine the appropriate course of action.
- Maintain a balance between company policy and customer benefit
- Guide BPO (L1) to improve judging skills on blur evidence and complicated RR cases

**Requirements**:

- Really love customer service job and company commitment, good teamwork
- Strong English skills are an advantage
- Good logical mindset, task-oriented, good technical knowledge of products
- Analytical with effective negotiation and problem-solving skills
- Personality: trust-worthy, careful, proactive, and available to work on weekends


  • Bpo Management

    7 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Operation Manager

    7 months ago


    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...


  • Ho Chi Minh City, Vietnam Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Ho Chi Minh City, Vietnam Centric Brands Full time

    About Us: Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)pThe primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...


  • Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    This role has main responsibilities to control CRM budget and Logistic, included Vendor management and Home Delivery Scope. This position is required to work well with stakeholder to manage and report all of activities related to monetary; conduct payment activities for CRM Operation including paying vendors, managing & reporting payment request; and...


  • Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **This role has main responsibilities to control CRM budget and Logistic, included Vendor management and Home Delivery Scope. This position is required to work well with stakeholder to manage and report all of activities related to monetary; conduct payment activities for CRM Operation including paying vendors, managing & reporting payment request; and...


  • Ho Chi Minh City, Vietnam công ty cổ phần công nghệ finviet Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **VENDOR ACQUISITION MANAGER (FMCG)**: - **Mã tin đăng: 3288200**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Dion Full time

    Dion is seeking an experienced Sales Manager to drive business growth and expansion in the BPO industry.Company Overview:Dion is a respected player in Vietnam's BPO market, offering innovative solutions in customer support, digital marketing, and engineering. Our company values diversity, equity, and inclusion, ensuring all qualified candidates receive fair...

  • Vendor Coordinator

    2 weeks ago


    Ho Chi Minh City, Vietnam Binance Full time

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Senior Budget

    7 months ago


    Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    MAIN PURPOSE OF ROLE This role has main responsibilities to control CRM budget and Logistic, included Vendor management and Home Delivery Scope. This position is required to work well with stakeholder to manage and report all of activities related to monetary; conduct payment activities for CRM Operation including paying vendors, managing & reporting payment...


  • Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    MAIN PURPOSE OF ROLE This role has main responsibilities to control CRM budget and Logistic, included Vendor management and Home Delivery Scope. This position is required to work well with stakeholder to manage and report all of activities related to monetary; conduct payment activities for CRM Operation including paying vendors, managing & reporting...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Partnership Manager

    7 months ago


    Ho Chi Minh City, Vietnam PMAX Full time

    **JOB SUMMARY**: - **Title**:Partnership Manager - **Department**: Partnership - **Year of Experience**: 3 years+ - **Job Level**:Manager - **Report Line**: Partnership & Purchasing Head/COO - **Subordinate**: Partnership & Purchasing Executive - **Salary Range**: Up to 40.000.000 VND - **Hiring Purpose**: New Hire - **Working Time**: 9:00 - 18:00, Monday -...


  • Thành phố Hồ Chí Minh, Vietnam Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in operations or business management, and vendor management. - Ability to communicate in English and Vietnamese fluently in order to interact with Vietnam based clients and partners. **Preferred qualifications**: - Experience in quality assurance...


  • Thành phố Hồ Chí Minh, Vietnam Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in operations or business management, and vendor management. - Ability to communicate in English and Vietnamese fluently in order to interact with Vietnam based clients and partners. **Preferred qualifications**: - Experience in quality assurance...


  • Thành phố Hồ Chí Minh, Vietnam Platinum Global Services Full time

    MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of 6,500 team members...