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Outsourcing Labour Management, Shopee Xpress
4 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Closely monitor daily BPO performance, take action internally & externally to achieve SLAProcess daily/monthly booking to Vendors & resolve related BPO incidents
- Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality
- Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
- Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
- Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
- Contribute & process Vendor evaluation with internal teams
**Requirements**:
- Passionate about people & delivery operations
- Good communication skills both verbal & written.
- Talk with numbers, facts & figures
- Be able to work cross
- function and at multi levels.
- Good at problem solving
- Excellent team-player
- Data & SOP driven
- Good at Excel.
- Experience in vendor/3PL management is a plus
- Can-do attitude, act like a business owner
- Continuously driving for excellence
- Able to work under high pressure and tight deadlines.
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