Outsourcing People Management, Assistant Manager
6 months ago
DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manage a team to plan, model, report and execute the company’s workforce resourcing needs for outsourced manpower.
- Build vendor management policies including but not limited to KPI, quality control management, fulfillment, and pricing with vendors.
- Based on the company’s forecast of temporary labor usage, build fulfillment plans with vendors to ensure they can provide enough resources within SLA for several monthly campaigns, daily and monthly requirements.
- Work closely with vendors and Operations teams for routine and urgent plans and/or its amendments.
- Drive initiatives to constantly improve overall quality & performance of outsourced manpower.
- Identify opportunities for outsourced labor efficiencies to improve costs.
- Ensure the reconciliation with vendors on headcount billing are accurate.
**Requirements**:
- Bachelor degree in related discipline, experience in ecommerce/3PL is a plus
- At least 2-year experience as managing a team
- At least 3 years experience in vendor management
- Superior communication skills both verbal & written in Vietnamese and English
- Good at reports and presentations. Data & SOP driven
- Good at excel
- Superior problem solving skills with maturity. Logical and critical thinking
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