Partner Reconciliation, Shopee Xpress

5 months ago

Ho Chi Minh City, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Process Daily reconciliation & payment/collection, Compensation/Monthly shipping fee reconciliation from all the carriers (Shopee, Social sellers,...) / logistic parties (4PL : BEST, GHN,...) / vendors (Linehaul, ShopeePay counter, BPO vendors..) with high accuracy and on time.
- Work with Finance and Accounting team to ensure transaction details are captured accurately.
- Liaise closely with business lines to manage and ensure smooth payment/collection flow to our customer and partners.
- Active monitoring, review & checking on reports & automations (engaged with Feature & Finance team).
- Work closely with other teams (Key Account Management, Business Development, Business Intelligence, Feature Management, Finance, Customer experience ) to solve payment issues/customers inquiries regarding to Partners reconciliation.
- Review and propose for process improvement.
- Brainstorming with Leader to solve transaction-related issues and improve payment/collection processes if needed.
- Handle project assigned to team, execute action & timeline needed, report block issue & propose solution to high level.

**Requirements**:

- Integrity
- University degree of Economics, Finance, Accounting or related fields
- A minimum of 1-3 years of relevant work experience, e-commerce, logistic experience is preferable
- Proactive and adaptable to a fast-growing environment
- Strong analytical and problem-solving skill
- Strong Microsoft skills
- Ability to interact, explain problems, dialogue, guide and persuade Operators to coordinate
- High sense of responsibility, careful, eager to learn new things.

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