Shopee Xpress

7 days ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan. Browse our Product Management team openings to see how you can make an impact with us.

**Support Responsibilities**:

- Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support in a timely manner
- Perform UAT for new features and follow bug fix (if any)
- Train users on supported systems and provide process/system support, develop and maintain functional user documentation
- Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
- Track system issues and enhancement requests for review and resolution by technical teams
- Follow the issues with the regional development team to ensure hotfixes, faster scheduled fixes.

**Project Responsibilities**:

- Communicate with customers to understand their pain points and suggest practical solutions.
- Analyze business requirements/processes for project input.
- Assist with the roll out of new system a including execution of testing, and training tasks
- Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
- Communicate effectively across teams to meet project timelines and deliverable

**Requirements**:

- Good communication skills (verbal and written)
- Multi-task management skills with good prioritization techniques
- Fast learning skills with the ability to memorize and understand logic
- Empathy with user pain points
- Ability to de-escalating problems
- Open to flexible work arrangments depending on campaign and business needs.
- Experience working with product/ technical/ logistic is preferable

  • Chuyãªn Viãªn An Ninh

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Operation Excellence Head

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operations Support

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Partner Reconciliation, Shopee Xpress

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Finance Operations Manager

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Recruiter - People Team, Shopee Xpress

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentPeople- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Handling recruitment process to hire...

  • Operations Excellence Executive

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Sorting Supervisor

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Technician Leader

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Accountant - Finance Operations, Shopee Xpress

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Nhân Viên Kho Giao Nhận Tại Tp. Hồ Chí Minh

    6 days ago

    Ho Chi Minh City, Vietnam công ty tnhh shopee xpress Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Nhân Viên Kho Giao Nhận Tại TP. Hồ Chí Minh**: - **Mã tin đăng: 3435497**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông...

  • Product Support

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...

  • Product Development

    6 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all...

  • Sorting Center Manager

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Hse Executive

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Sorting Center Manager

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Hse Executive

    4 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Hub Supervisor

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Hub Supervisor

    7 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operations Support

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...