Payment Operations Associate, Shopee

5 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Responsible for day-to-day payment operations to ensure accuracy & timeliness.- Process reconciliation & payment activities to our customers & partners.
- Maintain payment-related reports to ensure it is up to date and accurate.
- Work closely with the Finance team to ensure transaction details are captured accurately.
- Work closely with other departments to handle payment issues/ customer’s inquiries.
- Brainstorm with the Supervisor to solve transaction-related issues and improve payment processes.
- Assist the Supervisor in other tasks assigned.

**Requirements**:

- The Degree of Associate or Bachelor Degree in Business Administration/ Finance/ Banking/ Accounting
- Basic English skill
- At least 1 year relevant experience

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