Workforce Planning
1 week ago
Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Perform data analysis to plan headcount & other ops-related projects for Shopee warehouses then closely monitor performance to optimize
- Proactively work with warehouses & other Operation teams to resolve bottlenecks in process/operations & kickstart new projects smoothly
- Frequent meeting/analysis/review/build relationships with stakeholders to ensure smooth business operations.
- Perform other tasks as assigned by the Manager
**Requirements**:
- From 2 years experience in the field of Ecommerce Supply Chain or Headcount Planning is preferred but not required.
- Good verbal & written skill for communication and reporting
- Have ability to manage stakeholders in a calm & mature manner
- Intermediate proficiency in Excel, Powerpoint
- Data-driven, logical thinking, good problem solving skills
- Able to multitask, attention to details and thrive in a fast-paced environment
- Able to work under high pressure and tight deadlines
- Good team-player
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