Senior Operations Planning

7 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Collaborate with cross-functional teams to define operational goals and objectives aligned with overall business strategies and customer expectations.
- Govern & control operational strategies & initiatives to optimize processes, increase efficiency, and reduce costs while maintaining ops service standards.
- Monitor overall Ops health to maintain good operational performance & make recommendations for improvement.
- Assess the drivers of key operational impact across different operations departments for long-term resource planning.
- Prepare comprehensive reports with compelling visual and effective presentations for executive leadership locally & regionally.
- Identify new opportunities for ops growth by developing intelligence on the competitors' marketplace and capabilities.
- Stay updated on industry best practices, emerging trends, and advancements in e-commerce operations to drive innovation and competitive advantage.

**Requirements**:

- Bachelor's or Master's degree in Business Administration, Marketing, Economics, or related fields.
- 2-4 years of experience in strategy consulting, business analytics, or related fields, preferably in e-commerce or technology.
- Excellent structured problem-solving skills.
- Strong analytical and problem-solving skills, with experience in data analysis and modeling.
- Excellent project management skills, with the ability to prioritize tasks, manage timelines, and deliver results.
- Strong communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels.
- Fluency in English and Vietnamese, both written and spoken.
- Passionate about e-commerce and excited to work in a fast-paced and dynamic environment.



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