Senior Director, Operations
7 days ago
**About us**
InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 100 countries, we have almost 6,000 open hotels with 1800 in the pipeline globally to open.
All of these brands work together towards our goals of creating True Hospitality for Good. This is a mission that's seen us go from strength to strength with more rooms in an ever-growing portfolio of hotels across more and more locations.
**Your day to day**
Responsible to deliver the regional operational strategy for the countries within scope in IndoChina, Maldives & Korea, and partnering regional functional business partners in the execution of the regional country plans, including supporting franchised portfolio including Korea.
Drives the overall performance of the hotels within scope to maximize performance, profitability and return on investment and:
- Develops and directly monitors the operational performance of key hotels, including financial performance / deliverables which support the overall objectives of the region,
Maximize capital investment requirements to achieve IHG and owner’s expectations in revenue delivery, profitability, improvement of the asset value and return on investment of key hotels in the region,
Manage costs, flow through / recover & scale initiatives to deliver budgeted GOP for region
Overseas assigned regions hotel performance via multi-unit leaders,
Oversees the annual budget and business plans for countries within scope in IndoChina, Maldives & Korea in alignment with regional objectives,
Provides regular reports throughout the year on the financial and operational performance (vs plan) whilst working with finance to review and execute cost efficiencies in the field,
Focus on soft metric strategies for; engagement, quality, loyalty, guest heartbeat, etc; for the region in collaboration with the Operations Support function
Work with the New Hotels Opening Team to ensure the successful opening of hotels
Collaborating with Regional Commercial function to ensure appropriate sales & marketing plans in place to drive topline performance and achieve regional objectives,
Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached and diversify sources of revenues,
Drive the R&B strategies of the region to achieve R&B metrics and increase our footprint in luxury R&B presence in the market,
Ensure appropriate handling of community/media related inquiries effectively and in line with the regional communications function
**What we need from you** Education**
- Ideally a Bachelor’s degree in Hotel Management or equivalent
**Experience**
- 15+ years of operational experience, 3+yrs experience in a multi-unit leader role
**Technical Skills and Knowledge**
- A strong background in operating hotels across competitive markets
- Senior multi-unit and cross-country exposure
- An outstanding leadership style that engages the team
- Sound business acumen
- A passion for delivering superior results
- A commitment to transfer knowledge
- Strong Leadership skills in managing a senior team to drive for results
- An ability to manage complex stakeholder relationships
**What we offer**
In return, we'll give you a competitive benefits package including salary, luxurious and energetic working office environment, discounted accommodation worldwide and the opportunity to leverage our multitude of development programs, learning courses and career pathways within the global IHG community.
At IHG you are an individual, so we offer opportunities for flexible and hybrid working arrangements. Additionally, we value diversity, equity & inclusion, and promote wellness as a priority for our colleagues through our suite of industry leading benefits.
Job Reference: EMEAA38503
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