Senior Operation Director
7 months ago
**RESPONSIBILITIES**:
- Provide leadership and management for 2 departments - Supply Chain & Logistics Department and Customer Service Department
- Develop annual workplan and quarterly Objectives and Key Results for Supply Chain, Logistics & 3PL and Customer Service.
- Set up monthly performance benchmarks for Supply Chain, Logistics & 3PL, and Customer Service.
- Develop action plans with line managers to achieve performance benchmarks. Monitor and take proactive steps to adjust action plans to ensure the highest chance of success.
- Set up P&L and budget for Supply Chain & Logistics Department and Customer Service Department.
- Develop action plans with line managers to optimize P&L and budget. Monitor billing and analyze trends to reduce operational cost.
- Plan and monitor the day-to-day running of supply planning, 3rd party warehouses’ operations, 3rd party transportation / last mile delivery operations and customer service.
- Anticipate risks related to daily operations and take proactive actions to mitigate or eliminate the risks.
- Develop and maintain Standard Operating Procedures (SOP). Ensure that teams are trained and able to comply with SOP.
**REQUIREMENTS**:
- At least 10 years experience, with at least 4 years experience in managing complex and dynamic operations in an Omni-channel distribution / eCommerce environment.
- Excellent internal & external stakeholder management and communication skills.
- Proven track record to analyze and build optimization strategy for operational excellence:
Able to perform activities-based costing, analyze cost related to each operational activities throughout value chain, and identify opportunities for cost optimization.
Able to create process map of operational activities, identify non-value-adding or inefficient activities, and seek opportunities to re-engineer processes.
Able to work with the team to propose solutions and make recommendations to improve operational KPI.
- Strong focus on standardizing and simplifying processes, setting up operational principles, improve objectives and KPI, and train team members.
- Analytical and able to utilize data and Business Intelligence to make informed decisions.
- Strong bias for actions to achieve positive outcomes for business.
- Fluent in spoken and written Vietnamese and English.
**For more information, please contact**:
- Ms. Truong Thi Tam (84) 6291 4188 - Ext: 520
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