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Logistic Associate, Operation

4 weeks ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Collaborate with shipping carriers and third-party logistics providers ensure delivery of orders, including controlling order damage/loss
- Work closely with Shopee internal teams (Customer Service, Seller Support, Fraud, Warehouse ) and 3PLs to address shipping-related inquiries, delivery updates, and resolve logistics-related issues/incidents.
- Analyze data to monitor 3PLs performance, identify operational issues and propose actions/solutions to secure operation and minimize impacts on user experience.
- Identify areas of improvement and propose improvement ideas/plans.
- Participate in department/company-wise projects.

**Requirements**:

- Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field.
- At least 1 year of working experience.
- Strong knowledge of e-commerce logistics, shipping carriers, and fulfillment processes.
- Strong computer skills, especially Excel.
- Data mindset.
- Strong communication skills in Vietnamese and English (verbal and written).
- Critical thinking and problem-solving skills.
- Self-starter with a strong sense of curiosity.
- Good team player with a positive attitude and strong sense of integrity and responsibility.