Listing Service Associate

1 week ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Maintain the Listing of the retail sellers/SBS sellers (Service by Shopee)/Focus sellers to make sure to have the best fulfillment journey.
- Maintain the Listing and Content for overseas sellers to give the best information to sellers on the platform.
- Manage the Retail Listing & Content and work closely with BD & other stakeholders (BD team, warehouse, sourcing, Listing, etc.)
- Create/Edit the listing based on the information requested by the BD team.
- Proactive review of the listing when there is an issue relating to the platform policy
- Support BD for urgent tasks related to edit listing
- Consult the BD team to set up the product on the Shopee platform
- Monitor BPO results and BPO performance
- Coordinate with relevant teams for Cross-Border product translation projects and maintain the translation quality (both human and machine translation).
- Support other projects to achieve the profitability targets

**Requirements**:

- At least 1 - 2 years of quantitative experience in a dynamic environment
- Can collaborate and work well within and with other teams
- Familiar to work in a fast-paced, agile environment
- High attention to detail
- Good in MS Office program and proficient in Excel
- Good communication skills and stakeholder management

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