Listing Risk Management

3 months ago


Ho Chi Minh City, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitoring changes in laws, regulations, and industry best practices that could impact listing risk management
- Monitoring sellers' portfolios for signs of risk exposure or loss to ensure compliance with Shopee policies
- Reviewing listing policies and processes to identify areas of potential improvement or weakness in risk management controls
- Working with Team Lead to develop and implement risk management policies and procedures
- Collaborating closely with stakeholders to drive and implement initiatives related to crisis handling to ensure the consistency and effectiveness of operation, continuous improvement
- Monitoring FE Sweep of BPO Agent, keywords searching efficiency
- Handling other assigned tasks from the Team Lead

**Requirements**:

- 2+ years of experience in tech/or e-commerce companies, especially in the legal and risk management field
- Risk management knowledge and skills
- Critical thinking, multitasking, problem-solving, presentation
- Proficiency in English (spoken and written)
- Research, data analysis, good at MS packages (excel, power point)
- Result-oriented, self-driven, positive attitude, and team player striving for team success


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