Senior Risk Management

7 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**Collection operation**
- Build collection report, included in productivity report/ collection performance by user segmentation
- Setup all pre-due tasks related to PN/ AR, SMS, IVR
- Conduct IVR task on pre-due, get the unpaid list from Datasuite, and upload to the system as collection strategies
- Work closely with the local team/ Reg team to handle, and monitor the collection system
- Work closely with the bank partner team to handle, and solve problems related to collection issues in post-due. Support for bank's collection verify data collection/ repayment status of users

**Collection planning & strategy**
- Build the management system information for collection: collection operation, collection performance, and collection policy tracker.
- Build the early warning model, to alert users of high-risk groups and take action on collection plans
- Continuously refining the user segmentation, user behavior, and collection performance to control, and reduce roll rate & collection cost;
- Deep-dive into risk profile to identify repayment behavior, collection performance
- Propose & convince new strategy of collection for both products to parties (bank partner/ Business team/ Reg team...)

**Other assignment tasks by line manager.**

**Requirements**:

- Bachelor’s degree in Business Administration, Banking, MIS, Accounting, or any relevant field.
- 1-2 years of experience in collection strategy, Consumer Finance, Banking, or similar role online lending, SME lending.
- Having a good civil and criminal investigations background
- Strong analytical and research skills.
- Ability to identify any suspicious activity that includes fraud threats and infringement attempts in time.
- Complete understanding of investigation methods and procedures.
- Good communication skills.



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