Senior Driver Operations Associate

7 days ago

Ho Chi Minh City, Vietnam lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
- Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
- At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

**Lalamove is seeking a high-energy and results-oriented Senior Driver Operations Associate to join our dynamic team in Ho Chi Minh City As a key player in Asia's booming intra-city delivery scene, we offer a fast-paced and rewarding environment for individuals who thrive under pressure and embrace a passion for excellence. This role is responsible for the smooth operation of our entire driver support hub network. You will assume a multifaceted leadership role, from managing budgets and scheduling tasks to conducting inventory checks and ensuring compliance with company policies.**

**What you’ll do**:

- Ensure the seamless and effective operation of all driver support hubs within the network.
- Manage all relevant budgetary aspects, including expenses for utilities (electricity, water) and rental fees.
- Build and develop working plans and allocate appropriate tasks to each individual to ensure the most effective operation.
- Create a plan to conduct weekly and monthly site checks for each hub to identify and address any operational issues.
- Manage and conduct cross-checks for issues related to inventory and cash on a weekly and monthly basis.
- Collaborate with other departments to resolve related issues and implement the most suitable processes for efficient operations.
- Proactively stay up-to-date on all new policies, processes, and system features to provide guidance to agents and ensure proper compliance with the updated information.
- Report daily/weekly/monthly with line manager
- Special/ad-hoc projects assign by Line Manager/ Department Manager

**What we seek**:

- Meticulous and careful with excellent time management skills.
- An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
- Patience, attentiveness and adaptable attitude to cope with new challenges;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- Autonomous and adaptable attitude to cope with an ever-changing working environment.

**What you’ll need**:

- Bachelor's degree or college experience preferred.
- Minimum 2 year of experience in operations background/customer service;
- Prior experience in operations is a plus.
- Good MS Office skills, especially Excel is ideal;
- Strong English reading comprehension skills.
- Strong communication skills with proficiency in written and spoken Vietnamese;
- Outgoing, collaborative, responsible, and well-organized individuals are preferred.

**We offer a comprehensive benefits package to support your well-being and career development**:

- Work Essentials: Provided with a laptop and all the necessary working equipment to perform your job effectively.
- Paid Time Off: Enjoy 18 days of paid leave per year, including:

- + 15 annual leave days for vacations and personal time.
- + 2 sick leave days to recover when you're not feeling well.
- + 1 birthday leave to celebrate your special day.
- Health & Wellness:

- + PVI Healthcare Insurance coverage to give you peace of mind regarding medical needs.
- + Annual health check-up to ensure you stay proactive about your health.
- Financial Wel

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