Driver Operations Field Associate

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam lalamove Full time
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.

We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.

People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.


  • Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility awareness in ourselves to learn from others and never stop improving.
  • At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you will do?:

  • Plan and expand the network of driver partners, fleet owners and acquire new affiliated partners;Seeking van & truck drivers in Vietnam to become Lalamove driverpartners, fleet owners, and potential partners to become Lalamove affiliates;
  • Support driverpartners/partners in Lalamove account registrations, coming to Lalamove driver centers to complete their registration if needed;
  • Educate driver partners/affiliates, ensuring compliance with Lalamove's policies;
  • Build and maintain relationships with affiliated partners/fleet owners/driver partners;
  • Ensure the quality of driver partners after onboarding especially complete orders in the period;
  • Perform other duties assigned by direct manager

What we seek?:

  • Outgoing and openminded personality that can interact and influence people with different profiles (age, nationality, experience, background);
  • Handson and get things done attitude to bring solutions and ideas to our daily operations needs;
  • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
  • Autonomous and adaptable to cope with an everchanging working environment;
  • Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools;

What you will need?:

  • Undergraduate/College/Bachelor's Degree in any field;
  • At least 6 months of experience in field sales logistics/ operations or driver community management.

What we can offer:

  • Social insurance; Health insurance
  • Great leave options, including 15 annual leaves
  • Salary reviews once per year or on excellent performance;
  • International team with a diverse background: Collaborate with some of the world's best talent;
  • Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles;
  • Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year-End Party, etc.

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