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Driver Operations Associate

4 weeks ago

Ho Chi Minh City, Vietnam lalamove Full time

Company Intro** **Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
- Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
- At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

**Job Summary**
- In this role, you'll play a key role in attracting and acquiring driver partners to fuel our continued growth.

**What you’ll do**:

- Lead, forecast and manage driver recruitment in line with growth projection;
- Explore and utilize different recruitment channels to diversify acquisition sources in order to ensure KPIs;
- Propose and implement initiatives to enhance the effectiveness of acquisition channels and improve the quality of leads generated;
- Collaborate with relevant stakeholders to identify process pain points and suggest improvements;
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager
- Work location: 10 Pho Quang, Tan Binh District, HCMC
- Work time: Monday to Friday (9:00 AM - 1:00 PM and 2:00 PM - 6:00 PM), with Saturday (9:00 AM - 1:00 PM)

**What we seek**:

- An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
- An ambitious individual who has a go getter attitude to bring solutions and ideas to our daily operations needs;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- Autonomous and adaptable attitude to cope with an ever-changing working environment.

**What you’ll need**:

- Education: A degree in a relevant field is preferred. Recent graduates and final year students are encouraged to apply.
- Experience: Prior experience in operations or customer service is a plus, but not required. We're happy to train and develop the right person for this role.
- A full-time commitment for at least 6 months is required.
- Have a personal laptop is necessary
- Strong communication skills with proficiency in written and spoken Vietnamese;
- Outgoing, collaborative, responsible, and well-organized individuals are preferred.

**We offer a comprehensive benefits package to support your well-being and career development**:

- Social Insurance
- Paid Leave: Enjoy 15 days of paid leave per year to relax and recharge.
- Annual health check-up to ensure you stay proactive about your health.
- Financial Wellness: Receive a monthly top-up on your Lalamove App.
- Complimentary Snacks: Enjoy a variety of delicious snacks throughout the day to keep your energy levels up.
- Fun & Camaraderie: Participate in regular internal team entertainment activities to build strong bonds with colleagues.
- Professional Growth: Expand your skills and knowledge with on-the-job learning and growth opportunities.
- Thriving Environment: Work in a safe, modern, and fast-paced learning environment that fosters innovation and development.

₫7,000,000 - ₫9,000,000 a month

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