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Driver Operations Associate

2 months ago

Ho Chi Minh City, Vietnam lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it

Our strength lies in our internal values, namely
**Passion** in serving local communities, empowering SMEs and our driver partners,
**Execution** and
**Grit** because that is how we differentiate ourselves by never giving up and striving for excellence, and
**Humility** - awareness in ourselves to learn from others and never stop improving.
- At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

**What you will do**:

- Communicate directly with drivers on issues to understand & manage their expectations;
- Work with the internal teams (Customer Service, Finance & other stakeholders) to investigate driver's issues & deliver optimal solutions;
- Engage and collaborate with every function within the Driver Operations team and others, both lateral and vertical, to escalate information of driver's current issues and propose changes (if needed) in process & policy for driver;
- Track, monitor & report on the driver's journey and relevant activities, including: delivery timeliness, behavior, uniform compliance, fraud etc.

**What we are looking for**:

- Bachelor's degree or college experience preferred;
- At least 2 years experience in driver management;
- Previous experience in operations background/customer service is a plus/advantage;
- Good MS Office skills, especially Excel is ideal;
- Understand team’s main KPIs & propose appropriate plans to hit targets;
- Start-up spirit & working under high pressure;
- An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
- Patience, attentiveness and adaptable attitude to cope with new challenges;
- Being empathetic — the ability to understand and share the feelings of another;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;

**What benefits does Lalamove Vietnam offer?**:

- Vacation time: 15 paid leave per year + 2 sick days leave per year + Birthday leave on the month
- Compulsory Insurance (SHUI)
- Healthcare programs offered to Employees
- Flexible working hours
- Hybrid-work availableC
- asual dress code
- LalaCoupons - Monthly Wallet Top Up on Lalamove App
- Bike rescue 24/7 service
- Monthly/Quarterly reward
- Complimentary Snacks, Food & Drinks
- Team Activities (Indoor & Outdoor)

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