Digital Transformation Consultant

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam ITC Full time
About ITC

ITC is a leading digital transformation consultancy in China and Asia, empowering Fortune 500 companies and C-level executives with strategic guidance and execution expertise.

We partner with 500+ premium brands across various sectors, including LVMH, Apple, Moschino, and more.

Our expertise includes:

  • Digital transformation and change management
  • CRM, CDP, data, marketing automation, and clienteling
  • Tailor-made digital and commerce experiences
  • System integration, APIs, and infrastructure management
About the Role

As a member of the Strategy and Consulting Department, you will focus on business transformation related to sales and account management.

You will guide clients in their digital transformation journeys, including customer experiences online and offline, marketing automation, social CRM, CDP, analytics, technology, and CRM.

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Influence clients to make informed decisions
  • Conduct workshops offline and online
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts, budgets, and close agreements to maximize profits
  • Handle pre-sales consulting, proposal presentations, and pitching to clients
  • Understand RFPs and involve necessary team members for RFP answers and submissions
  • Develop detailed strategy and tech proposals for clients
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Develop new business with existing clients and identify areas for improvement to meet sales quotas
  • Capture, understand, and analyze client user requirements and objectives
  • Think outside the box and strive for innovative solutions
  • Create compelling arguments based on analytics and data
  • Collaborate with internal departments to fulfill customer requests
  • Manage CRM and ensure it is frequently updated and clean
  • Prepare sales reports on account status
Requirements

Must have:

  • Proven work experience as an account manager or relevant role
  • Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills
  • Fluency in written and spoken English
  • Ability to connect the dots and figure things out
  • Demonstrated experience and ability to deal with RFPs and RFQs
  • Advanced Keynote/Powerpoint and visualization skills
  • Demonstrated ability to communicate, present, and influence key stakeholders
  • Working experience and knowledge in the related IT field
  • Proven ability to juggle multiple account management projects
  • Excellent listening, negotiation, and presentation abilities

Nice to have:

  • Knowledge of Mandarin (listening, speaking, and writing)
  • Public speaking
  • Client engagement experience and existing knowledge about China and APAC region
  • Experience with CRM software and MS Office
  • Google Analytics certification
  • Use of Tableau
  • Digital experience systems like Adobe Campaigns or Dot Digital
The Package

Opportunities to work closely with the best minds in digital transformation in China and APAC

Possibility to travel

Amazing teamwork and office conditions

Flexible holidays policy



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