Account Manager and Digital Transformation
3 months ago
**About ITC**
IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.
We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and more.
Our expertise includes:
- Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)
- CRM, CDP, Data, Marketing Automation & Clienteling
- Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps
- System Integration, APIs & Infrastructure Management.
**About You**
As a member of the Strategy and Consulting Department, you will focus on business transformation related to Sales, Account Management. You will guide clients in their digital transformation journeys including **customer** experiences online and offline, Marketing Automation, Social CRM, CDP, Analytics, Technology, CRM. Our services target Asia Pacific markets including China market specifically in some cases. You will have the chance to work with clients from Asian markets such as Singapore, and Hong Kong, as well as globally for Europe and the US.
**Responsibilities**
**About this Position**:
This position is uniquely integrated between Sales, Account Management and Consulting. We are looking for an **A player that is highly proactive, detailed-oriented with a self-driven and can-do mindset who can connect the dots**. Not only will you need to be on the client-facing front, handling pre-sales consulting with the clients, lead, and opportunity qualification, you will also need to be a bridge between all the different ITC departments, including the Design team, Tech teams, and Strategy & Consulting team.
**ACCOUNT MANAGEMENT**
- Serve as the lead point of contact for all customer account management matters
- Influence the client to go in the right directions
- Conduct workshops offline and online
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts, budgets and close agreements to maximize profits
- Handle all the pre-sales consulting on ITC services to proposal presentations and pitching to clients
- Understand how to read, debrief clients RFP (request for proposals) and involve necessary team members for RFP answers and submissions
- Build detailed strategy + tech proposals via Keynote/PowerPoints to pitch for the clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Capture, understand, and analyze client user requirements and objectives on their entire digital transformation journey
- Think outside of the box and strive for innovative solutions in areas such as Social CRM, Marketing Automation, WeCom, Omnichannel Loyalty and eCommerce.
- Create compeling arguments based on analytics and data
- Collaborate with various internal departments to ensure that they fulfill all customer requests
- Manage CRM, ensure the CRM is frequently updated and clean
- Prepare Sales reports on account status on a weekly, monthly, quarterly, and yearly basis
**STRATEGY & CONSULTING**
- Manage clients digital transformation initiatives end-to-end with ITCs strategic pillars consisting of BI & Infrastructure integration, CRM, Marketing Automation, WeChat and WeCom Consultation & Activation. Build digital proposals for clients through competitors analysis, identify business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations
- Present strategic recommendations and roadmaps to clients
- Stay updated on the latest digital trends, especially for China markets
- Other ad-hoc requirements from the management
**Requirements**:
**Must have**:
- Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, or relevant role.
- For Senior role, having work with some of the top brands and having managed very big projects
- Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills
- Fluency in written and spoken English
- Ability to connect the dots and figure things out
- Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for proposals)
- Advanced Keynote/Powerpoint and visualization skills
- Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting; Project Management; CRM; Cloud technologies; System integration
- Proven ability to juggle multiple account manag
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