Account Manager and Digital Transformation

2 months ago

Thành phố Hồ Chí Minh, Vietnam IT Consultis Full time

**About ITC**

IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.

We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and more.

Our expertise includes:

- Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)
- CRM, CDP, Data, Marketing Automation & Clienteling
- Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps
- System Integration, APIs & Infrastructure Management.

**About You**

As a member of the Strategy and Consulting Department, you will focus on business transformation related to Sales, Account Management. You will guide clients in their digital transformation journeys including customer experiences online and offline, Marketing Automation, Social CRM, CDP, Analytics, Technology, CRM. Our services target Asia Pacific markets including China market specifically in some cases. You will have the chance to work with clients from Asian markets such as Singapore, and Hong Kong, as well as globally for Europe and the US.

At ITC, we provide full-scale Digital Transformation consulting and technical development work. Not only do we provide strategy consulting empowering our clients to reimagine how they connect and engage with their customers, but we also set up solutions that enable our clients to reach their customers across every platform, every device, and every step of the customer journey. Our designs inspire, our industry experts understand our client’s challenges, and our consultants make one-to-one customer relationships a reality. **We help our clients to build their funnels online, offline and to connect them in a wise way in order to ensure stronger top line and bottom line.**

**Responsibilities**
- Manage clients’ digital transformation initiatives end-to-end with ITC’s strategic pillars consisting of BI & Infrastructure integration, CRM, Marketing Automation, WeChat and WeCom Consultation & Activation.
- Business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations
- Present strategic recommendations and roadmaps to clients
- Build and maintain strong relationships with B2C clients, serving as their main point of contact, with a deep focus on Luxury, fashion.
- Define strong and long lasting strategies for the clients and prospects of ITC
- Going to qualified networking events
- Understand client needs and objectives and align digital strategies to meet these goals.
- Negotiate contracts, budgets and close agreements to maximize profits
- Handle all the pre-sales consulting on ITC services to proposal presentations and pitching to clients
- Understand how to read, debrief clients’ RFP (request for proposals) and involve necessary team members for RFP answers and submissions
- Build detailed strategy + tech proposals via Keynote/PowerPoints to pitch for the clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Capture, understand, and analyze client user requirements and objectives on their entire digital transformation journey
- Think outside of the box and strive for innovative solutions in areas such as Social CRM, Marketing Automation, WeCom, Omnichannel Loyalty and eCommerce.
- Conduct workshops offline and online
- Create compeling arguments based on analytics and data
- Collaborate with various internal departments to ensure that they fulfill all customer requests
- Build digital proposals for clients through competitors’ analysis, identify

**Requirements**:
**Must have**:

- From 4 years work experience as an Account Manager, Key Account Manager, or relevant role.
- Experience in Luxury and Fashion is critical
- Experience in Clienteling is critical
- Handled some of the top brands and having managed very big projects
- Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills
- Native Chinese, fluency in written and spoken English
- Ability to “connect the dots” and figure things out
- Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for proposals)
- Advanced Keynote/Powerpoint and visualization skills
- Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Public speaking
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentatio

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