Manager, Digital Transformation

3 weeks ago

Ho Chi Minh City, Vietnam Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

In Office

**The opportunity**

**Your Responsibilities**
- Act as product owner to define product (digital tools) goals, manage product delivery roadmap/backlogs in line with company digital strategy for Distribution Channels, i.e., Agency and Partnership Distribution.
- Collaborate closely with Agency and Partnership Distribution teams, including salesforce, as key stakeholders, to understand their requirements, operation and processes and suggest suitable, innovative digital solutions to business needs, and drive the changes and development of the digital solutions with relevant colleagues from various functions, e.g., IT, Training, Communication across the company.
- Create documentation including creative product design briefs and functional specifications.
- Provide end-to-end project governance and management throughout the project life cycle from initial scoping phase, through planning, estimating & budgeting, business case preparation and obtaining approval, scheduling, design & development, full implementation, and post launch follow up.
- Manage schedules and resources for multiple projects at a time and be responsible for ensuring that they’re delivered to the highest quality within agreed timings and budget.
- Manage change management activities including communication, training delivery and device management to drive product adoption
- Anticipate potential project problems and dependencies, and effectively suggest solutions or contingency plans.
- Proactively identify issues that could impact the successful delivery and/or execution of the team’s commitments.
- Evaluate market research, conditions, and competitor data.

***What motivates you?**:

- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- **Education**:University/ Management degree in Computer Science preferred.
- **Professional/Trade qualification**:(i) Digital Transformation, (ii) Product Management, (iii) Project Management, (iv)Digital Marketing
- **Competencies**:(i) Strong Product and Project Management skill, (ii) Good interpersonal, communication and presentation skills, (iii) Proficient in both English and Vietnamese, spoken and written, (iv) Result-oriented and work with high responsibility, (v) Execution focused with a keen problem-solving and innovative mindset, (vi) Able to work under tight deadlines and changing priorities as required, (vii) Self-motivated, and able to work independently with mínimal supervision, (viii) Good problem-solving skill, (ix) Strong teamwork and collaboration capability, (x) At ease with driving/promoting new practices and managing ambiguity.
- **Experience**:(i) Minimum of 3 years of experience in Project Management, Digital Transformation, Digital Marketing, (ii) Previous work experience in the insurance industry would be an advantage, (iii) Knowledge of the latest technology developments and standards would be a plus, (iv) Solid understanding of the key components required to drive a Digital Customer Leader transformation within a complex multinational organization with many historic and legacy challenges to navigate, (v) Agile/Scrum experience.
- **Computer Proficiency**:Excellent at MS Excel/ Power point
- **Key working relationship**:(i) Internal: All Departments, (ii) External: Vendors, Agents, Bank Partners

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workp

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