Customer Support

4 days ago


Ho Chi Minh City, Vietnam Global Liaison Full time

**Customer Support**
**(Night shift)**

**Introduction**
Global Liaison Co., Ltd. was founded in 2015 and has its headquarters in the United States.
It specializes in offering POS systems and credit card terminals. Global Liaison Co., Ltd. is widely regarded for the quality of both the product and the service thanks to a Customer
Support team of passionate and highly skilled staff members who are always available
24/7 for inquiries. Our company has been growing its staff in order to better serve clients in the future and to accommodate their ongoing demands and preferences.

**Responsibilities**
Providing support for clients by learning about and satisfying their needs.
Building long-lasting, mutually beneficial, positive & trusting relationships with clients’ contacts and internal departments to create a better customer experience.
Contact Clients, uncover their needs, and deliver the best solutions that help customers solve their marketing needs
Handling complaints and negotiations.
Timely management of large amounts of inbound and outbound calls regarding marketing services
Provide solutions and/or alternatives based on customers' needs, clarifies information, and research each issue
Research competitors and provide suggestions for improvement

A College's or Bachelor's Degree
**Basic English communication skills**
**Available for night shifts**
Ability to understand client needs and facilitate the negotiation process.
Excellent verbal and written communication skills, along with strong analytical, critical thinking, and problem-solving abilities.
Proactive, results-driven, trustworthy, and willing to go the extra mile.
Proficiency in computer skills.
- Note: _
- This job description is a summary of the key qualifications and requirements. Other duties, responsibilities, and qualifications may be required as necessary._
- We are committed to offering comprehensive training programs during the initial period, ensuring successful onboarding and professional development._

**Our offer**:
Flexible work schedule with **no strict timekeeping**
**No sales targets or KPIs to meet**, allowing you to focus on delivering exceptional customer service and support without the pressure of sales goals.
12 Annual Leave a year.
Parking allowance
Salary review once a year.
Provide modern equipment and personal laptop for working
Gifts on international/national holidays (Women's day,)
Annual Health Checkup
Available sleeping room
Free gym membership
Free tea, coffee, instant noodles

**Working time**: 5 days per week

**Location**: Floor 5, Long Son Building, 1351 Huynh Tan Phat Street, Phu Thuan Ward,
District 7, HCM

Loại hình công việc: Toàn thời gian

Lương: 12.000.000₫ - 15.000.000₫ một tháng


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