Customer Support Executive

6 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Research and identify solutions/answers, provide prompt and accurate feedback to customers
- Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner
- Collect user’s feedback, propose initiatives for continuous improvement of the agent support process, and provide useful insights for product development
- Review current FAQs and update it regularly (monthly, quarterly)
- Review and produce updated manual guide
- Other tasks assigned by the Head of Department

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive compensation
- 100% Salary in probationary period
- Flexible working hours (Mon - Fri, 9am-6pm), support work from home 2-3 days/ week
- Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
- ELSA Pro Account, ELSA learning
- Premium Health Insurance (PTI Card)
- Fun energetic team; international & collaborative culture
- Full Social insurance, health insurance, unemployment insurance
- Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
- Experience the true spirit of a fast growing and well funded Silicon Valley startup

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- At least 6 months experience in a similar position in startup companies or fast-moving environments
- Excellent in written and verbal English communication
- Have a flexible, resilient, and positive can-do attitude, have initiative and be proactive in problem-solving beyond the call of duty
- Demonstrate an appropriate sense of urgency for contact response time in the face of a variable workflow.
- An “A-team” player who can deliver high-quality outcomes both independently or in a team
- Experience in using Freshdesk, Salesforce, CRM systems (preferred)
- Call center experience (preferred)
- Graphic design and video production experience (preferred)

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu



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