Customer Support Executive
6 months ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
**YOUR TASKS**:
- Provide the full suite of customer service offerings (including bookings, inquiries, and supply requests) to Key Account customers in addition to customized contracted services (e.g., Reporting, etc.)
- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
- Proactively inform customers of shipment delays and potential service failures
- Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
- Work with Gateway, Operations, and the DHL Network to achieve promised transit times, service levels, and other contracted service requirements for Key Account customers
- Actively handle customers billing inquiries by liaising with Finance to ensure satisfactory resolution
- Complete weekly, monthly, and quarterly reports as required by customers, management, and/or the sales team per prescribed time frames/intervals
- Lead and drive customer satisfaction by providing best-in-class standards with a view toward establishing and maintaining a competitive advantage
- Identify and promote areas with potential for revenue generation to cross-sell upsell services, including value added services (e.g. SII, TDD, and the use of eCom tools)
**YOUR PROFILE**:
- 2-year experience in Customer Service in service-related industry, handling and resolving customers’ issues and complaints
- Diploma in Business (preferable) or equivalent
- English: fluent (written and spoken)
- Presentation skills
- Customer-facing and interaction skills
- Software skills (Word, Excel, PowerPoint, etc.)
- Communication skills, spoken and written
- Negotiation and interpersonal skills
- Analytical, organizational, and motivational skills
- Project management skills
- Software skills (DHL Systems) (preferable)
**OUR OFFER**:
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Multifarious engagement activities under “Best Day Everyday” - our Health & Well-being program.
- Employee hobby clubs, sports championships.
-
Customer Support Executive
8 months ago
Ho Chi Minh City, Vietnam LittleLives Inc Pte Ltd Full timeHo Chi Minh City- Work Type: Full Time**RESPONSIBILITIES** - In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working - environment, -...
-
Customer Support Executive
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Research and identify solutions/answers, provide prompt and accurate feedback to customers - Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner - Collect user’s feedback, propose initiatives for...
-
Customer Support Engineer
7 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. - Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and...
-
Customer Support
6 months ago
Ho Chi Minh City, Vietnam TrueCommerce DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...
-
Executive, Sales Administration Support
6 months ago
Ho Chi Minh City, Vietnam DKSH Full time**Location**:Ho Chi Minh, VN, VN**Job Function**:Business Support**Requisition Number**:154451**Description**: **Job Summary** - This role will be responsible for providing general administrative support sales team’s day-to-day operations and supply chain for the Division. The job scope covers account receivables and account payables, sales contract,...
-
Senior Customer Care Executive
6 months ago
Ho Chi Minh City, Vietnam Zenyum Full time**About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...
-
Customer Support, Visily
7 months ago
Ho Chi Minh City, Vietnam KMS Technology Full timeVisily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M with...
-
Customer Support, Visily
7 months ago
Ho Chi Minh City, Vietnam Visily Full timeCompany Description Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing...
-
Customer Service Executive
7 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Gamuda Land (Hcmc) Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Ensure good customer relations, customer satisfaction; provide professional and timely customer support - Coordinate with relevant internal departments to acknowledge and resolve customers’ inquiries and complaints related to execution of the Contract - Achieve customer service objectives by...
-
Customer Support
6 months ago
Ho Chi Minh City, Vietnam DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Support Partner Analyst, you will**: KRA1: Assist customers to use TrueCommerce products and related concerns - Resolve customers’...
-
Customer Support Specialist
7 months ago
Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. - Research, diagnose, and analyze Customer issues with accurate solutions. - Ensure Issue...
-
Customer Support
6 months ago
Ho Chi Minh City, Vietnam DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is a onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...
-
Customer Support Specialist
7 months ago
Ho Chi Minh City, Vietnam công ty tnhh công nghệ thông tin elca việt nam Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Support Specialist**: - **Mã tin đăng: 3679207**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
Customer Support Representatives
7 months ago
Ho Chi Minh City, Vietnam ISCALE SOLUTIONS Full timeProficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is highly desirable but not a must.**Responsibilities**: - Provide accurate information regarding products, services, and policies. - Assist customers with order placements, tracking, and returns. - Troubleshoot and resolve customer issues with patience and...
-
Customer Support Staff
7 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Empire Global Investments Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Follow Fanpage, Hotline, Call Center channels of Glo365; - Answer all questions of customers about products and services of the Company, receive requests from customers. - Carry out customer care tasks as planned; - Combine teamwork to support customers; - Perform tasks assigned by direct...
-
Customer Solution Executive
7 months ago
Ho Chi Minh City, Vietnam Sony Electronics Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) A Customer Solution Executive handles specialized & creative solutions to support customers to improve customer satisfaction, limit complaints, and create customer retention. 1. WEB - APPs Content management: - Create, validate, plan - do - check - action (PDCA) & report web contents on Support...
-
Customer Support Officer
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time**Mô tả công việc**: (Mức lương: 8 - 8 triệu VNĐ) Customer support - Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center’s students. - Ensure your students are happy when they make inquiries - Follow communication “scripts” when handling different topics - Addressing customer grievances and concerns...
-
Internation Sales Support Executive
6 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Sản Xuất-Thương Mại Bao Bì Thành Thành Công Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. To be able to take place of sales staff in communicate and negotiate with foreigner customers to provide quotations, proposals and follow up export sales activities. 2. Be in charge in social media channels, E-commercial channels of company to find new markets/customers 3. Support Sales...
-
Executive, Sales Administration Support
6 months ago
Ho Chi Minh City, Vietnam DKSH Full time**Location**:Ho Chi Minh, VN, VN**Job Function**:Business Support**Requisition Number**:152815**Description**: **Job Summary** As an Executive / Senior Sales Admin, this role will be responsible for providing general administrative support sales team’s day-to-day operations and supply chain for the Division. The job scope covers account receivables and...
-
Strategic Customers Executive
6 months ago
Ho Chi Minh City, Vietnam Takeda Pharmaceutical Full time**Job Title**: Strategic Customers Executive **Location**:Vietnam **About the role**: Key Account Manager plays a crucial role in building and developing the strong relationship with key clients. The main responsibility is overseeing strategic accounts in order to nurture successful collaboration between the organization and its customers in product...