Seller Operations Manager

3 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Build up strategy plans to provide outstanding service to our sellers.
- Set KPIs for team members & manage the team to meet the monthly, quarterly, and yearly KPIs.
- Drive performance of the team within responsibility on dimensions including commercial performance, seller relationship/ engagement, internal tools and systems, and assigned projects, etc.
- Monitor functional performance and compare actual achieved vs. planned objectives whilst implementing corrective actions should it be required.
- Create and maintain reports and other relevant content for monthly/quarterly/yearly executive presentations and/or board presentations, and any other presentations as required from time to time

**Requirements**:

- From 5+ years of experience in Key accounts, Relationship management, Sales/ After-sales Operation management with a minimum of 3+ years as a supervisor/ manager.
- Have knowledge/ experience in the e-commerce industry is a plus
- Strong analytical skills.
- Excellent Leadership, Management, Communication, Planning, and Customer service Skill.
- Able to work independently with mínimal supervision
- Good command of English (both speaking and writing)

  • Seller Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Seller Chatbot Project Management

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Fulfillment Project Management

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Workforce Management

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Associate Manager, Seller

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TIKI Full time

    Introduction:The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.Key responsibilities: Manage Seller and Product Quality Control team Verify, control sellers and listings quality through...

  • Listing Risk Management

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Seller Operations Solution Executive

    4 weeks ago

    Ho Chi Minh City, Vietnam TIKI.VN Full time

    Research, analyze data, observe daily operational activity, generate insight to build new features, process or solve operation problems for improving engagement, seller experiences - Lead, plan and collaborate with other departments and varied stakeholders to roll out and achieve projects’ goals - Involved in the seller’s performance management &...

  • Assistant Manager, Project Management

    1 month ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Seller Chatbot Quality Assurance

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Chatbot Project Management

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Seller Operational Excellence Executive

    3 days ago

    Ho Chi Minh City, Vietnam Công ty Cổ phần TIKI Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Verify, control sellers and listings quality through their documents, content, and customer reviews - Reviewing current policies and operating procedures, optimize processes to improve engagement, seller experiences - Develop data-driven reports to improve overall seller operations - Coordinate...

  • Seller Revenue Operation Analyst/ Senior Analyst

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần TIKI Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)The Platform Operation team at Tiki covers the operational end-to-end ecommerce process and designs scalable solutions to provide the best customers and sellers experience. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes and...

  • Associate Manager, Seller

    3 weeks ago

    Ho Chi Minh City, Vietnam TIKI.VN Full time

    **Introduction**: The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience. **Key responsibilities**: - Manage Seller and Product Quality Control team - Verify, control sellers and listings...

  • Senior Project Management

    2 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Seller Operational Excellence Executive

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần TIKI Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Verify, control sellers and listings quality through their documents, content, and customer reviews Reviewing current policies and operating procedures, optimize processes to improve engagement, seller experiences Develop datadriven reports to improve overall seller operations Coordinate with BI...

  • Seller Support

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Seller Operations Solution Executive

    4 weeks ago

    Ho Chi Minh City, Vietnam TIKI.VN Full time

    Research, analyze data, observe daily operational activity, generate insight to build new features, process or solve operation problems for improving engagement, seller experiences - Lead, plan and collaborate with other departments and varied stakeholders to roll out and achieve projects’ goals - Monitor and analyze project results to identify and...

  • Seller Support Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Solutions

    1 month ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Compensation

    4 weeks ago

    Ho Chi Minh City, Vietnam TIKI.VN Full time

    The Platform Operation team at Tiki covers the operational end-to-end ecommerce process and designs scalable solutions to provide the best customers and sellers experience. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes and features for greater product and operational...