Seller Operations Manager

3 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Build up strategy plans to provide outstanding service to our sellers.
- Set KPIs for team members & manage the team to meet the monthly, quarterly, and yearly KPIs.
- Drive performance of the team within responsibility on dimensions including commercial performance, seller relationship/ engagement, internal tools and systems, and assigned projects, etc.
- Monitor functional performance and compare actual achieved vs. planned objectives whilst implementing corrective actions should it be required.
- Create and maintain reports and other relevant content for monthly/quarterly/yearly executive presentations and/or board presentations, and any other presentations as required from time to time

**Requirements**:

- From 5+ years of experience in Key accounts, Relationship management, Sales/ After-sales Operation management with a minimum of 3+ years as a supervisor/ manager.
- Have knowledge/ experience in the e-commerce industry is a plus
- Strong analytical skills.
- Excellent Leadership, Management, Communication, Planning, and Customer service Skill.
- Able to work independently with mínimal supervision
- Good command of English (both speaking and writing)

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