Seller Chatbot Project Management

3 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Seller Technical Solutions team is dedicated to making the selling journey of sellers on the Shopee platform as smooth and positive as possible. To achieve this, the team studies and strives to understand what, why, and how sellers are doing and stay at the seller’s point of view to think through their problem & map with what the platform tech is serving, especially in Listing/Seller daily operation angles. In doing so, the team suggests improvement to provide a self-help and fair platform to Sellers. All to ensure customer satisfaction of both sellers and buyers on Shopee is the ultimate shopping experience- Be in charge of building up/optimizing Seller Chat Bot performance & Manpower management
- Feature performance controls
- Proactively observe & coordinate with other internal teams to identify business operation problems of struggling sellers/buyer demands, investigate to find out the root causes, and propose solutions;
- Market research/ benchmarking analysis to evaluate the feasibility of proposed solutions;
- Lead end-to-end project implementation through collaboration with multiple stakeholders;
- Plan out project plans, timelines, and dependencies
- Conduct necessary analysis to drive and optimize projects;
- Coordinate implementation and drive actions across relevant stakeholders
- Monitor project effectiveness and performance to deliver project results
- Closely monitor manpower performance & propose tactics/strategies to optimize fulfillment & productivity
- Assist team leader in other tasks assigned

**Requirements**:

- At least 3 years of experience working in a fast-paced environment, preferably experience in Tech/or e-commerce companies. Project management, Tech/business consultant is a plus;
- Strong analytical abilities to convert data into coherent insights and narratives, and ability to learn quickly with a can-do attitude
- Innovative problem-solving skills, able to dissect problems and implement solutions accordingly
- Strong Project management, and attention to detail. Proactively engage, influence, and collaborate with stakeholders and cross-functional team
- Excellent written and verbal communication skills in English
- Good team management skills

  • Seller Chatbot Project Management

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Chatbot Quality Assurance

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Chatbot Quality Assurance

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Chatbot Quality Assurance

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Assistant Manager, Project Management

    1 month ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • App Development Project Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...

  • App Development Project Manager

    1 week ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...

  • Chatbot Quality Assurance

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Project Management

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • Senior Project Management

    2 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Fulfillment Project Management

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Chatbot Quality Assurance, Customer Service

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Live Projects Management

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...

  • Associate Manager, Seller

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TIKI Full time

    Introduction:The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.Key responsibilities: Manage Seller and Product Quality Control team Verify, control sellers and listings quality through...

  • Seller Support

    3 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Cs Chatbot Analyst

    3 weeks ago

    Ho Chi Minh City, Vietnam Công ty TNHH Onpoint Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to the Head of Operation, you will be responsible for: - The Role: - Assist the wider team with the use of data analytics to explore growth areas, drive impact for different initiatives and improve merchant-partner performance - Operation - Daily Tasks: - Understanding the flow and...

  • Seller Omnichannel Journey Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **Role**: Lead and guide digital transformation journeys of O2O sellers cross country by identifying top Sellers to be transformed, training them and preparing them on how to sell products on Tiktok, Facebook,and creating policy or benefit program to nurture pioneer Sellers grow their O2O capability, traffic/user base and revenue. **Accountabilities**: -...

  • App Development Product Owner

    2 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordinate a global group of key users and stakeholders - Collect and coordinate new requirements - Ensure that the right requirements are developed together with the development team - Maintain databases ROBIN & PMT for Chatbot - Steer global and international projects to ensure project goals are...

  • App Development Product Owner

    4 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordinate a global group of key users and stakeholders - Collect and coordinate new requirements - Ensure that the right requirements are developed together with the development team - Maintain databases ROBIN & PMT for Chatbot - Steer global and international projects to ensure project goals are...

  • Senior Strategic Project Management, Seller

    3 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...