Seller Support Manager

3 weeks ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- 1. Drive Seller Performance Improvement (30%):
- Lead projects aimed at improving seller performance on Shopee & SPX platform.
- Analyze reports and operational metrics to identify areas for improvement.
- Develop strategies and initiatives to enhance seller performance and experience.
- Proactively identify non-performing sellers and devise improvement plans.
- 2. Team management (60%):
- Lead and inspire a high-performing Seller Support Team, setting clear objectives and fostering a culture of excellence.
- Define goals and KPIs for the team, ensuring alignment with organizational objectives.
- Recruit, mentor and develop Seller Support members and nurture an environment where they can excel through encouragement and empowerment.
- Drive cross-functional collaboration to streamline processes and enhance seller support effectiveness.
- Anticipate and mitigate potential risks and challenges in seller support operations, proactively implementing solutions.
- 3. Strategic Reporting and Insights (10%):
- Develop reporting mechanisms to provide actionable insights into seller performance and support operations.
- Synthesize complex data into recommendations and actionable insights
- Prepare presentations and reports, highlighting strategic initiatives, performance metrics, and actionable recommendations.
- Collaborate with stakeholders to drive data-driven decision-making and strategic planning processes.

**Requirements**:

- 7+ years of experience in a fast paced environment (consulting, tech, e-commerce, logistics) with at least 3 years of team management experience.
- Knowledge/ experience in E-commerce and E-logistics is preferred.
- Strong analytical skills, capable of deriving insights and solutions from complex data, and proficient in working with numbers and presentations.
- Strategic mindset with the ability to think critically and anticipate future trends and challenges.
- Excellent leadership and communication skills, demonstrated ability to inspire and motivate teams.
- Proactive and results-oriented approach, displaying a strong sense of ownership and accountability.
- Ability to forge strong professional relationships internally and externally, providing consistent, effective, and open communication in both English and Vietnamese.


  • Seller Support

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Seller Support

    2 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Seller Support

    23 hours ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **Role**: Lead and guide digital transformation journeys of O2O sellers cross country by identifying top Sellers to be transformed, training them and preparing them on how to sell products on Tiktok, Facebook,and creating policy or benefit program to nurture pioneer Sellers grow their O2O capability, traffic/user base and revenue. **Accountabilities**: -...


  • Ho Chi Minh City, Vietnam Abbott Laboratories Full time

    **Role**: Lead and guide digital transformation journeys of O2O sellers cross country by identifying top Sellers to be transformed, training them and preparing them on how to sell products on Tiktok, Facebook,and creating policy or benefit program to nurture pioneer Sellers grow their O2O capability, traffic/user base and revenue. **Accountabilities**: -...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Abbott Laboratories Full time

    Role:Lead and guide digital transformation journeys of O2O sellers cross country by identifying top Sellers to be transformed, training them and preparing them on how to sell products on Tiktok, Facebook,and creating policy or benefit program to nurture pioneer Sellers grow their O2O capability, traffic/user base and revenue.Accountabilities: Design and...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam TIKI Full time

    Introduction:The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience.Key responsibilities: Manage Seller and Product Quality Control team Verify, control sellers and listings quality through...


  • Ho Chi Minh City, Vietnam TIKI.VN Full time

    As a manager of Seller Growth Solutions, you will be responsible for hitting ads adoption and revenue goals **1. With internal team** - Phasing target by ads solution and build up weekly/monthly/quarterly action plan to manage the team to achieve the target - Monitoring the performance of each team member to ensure the entire team achieves the highest ads...


  • Ho Chi Minh City, Vietnam Amazon CS Vietnam Company Ltd Full time

    1. 8+ years of experience in Learning & Development or Marketing. 2. 5+ years of experience in people management. 3. Program Management experience that includes managing multiple cross-functional projects and initiatives. 4. Outstanding verbal/writing skills in English. 5. Bachelor degree in relevant field. Amazon Global Selling is one of Amazon’s...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Account Manager

    3 weeks ago


    Ho Chi Minh City, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    BA/BS degree preferred - 3+ years of successful sales or account management experience, preferably in the eCommerce, online services or retail industries - Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach - Result-oriented. Strong commitment and ownership towards goals or target assigned - Exceptional...


  • Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam TIKI.VN Full time

    Research, analyze data, observe daily operational activity, generate insight to build new features, process or solve operation problems for improving engagement, seller experiences - Lead, plan and collaborate with other departments and varied stakeholders to roll out and achieve projects’ goals - Involved in the seller’s performance management &...


  • Ho Chi Minh City, Vietnam TIKI.VN Full time

    **Introduction**: The Platform Operations team is responsible for managing processes from seller onboarding & listing to seller operations. Seller and Product Quality Control team manage product quality to ensure the best customer experience. **Key responsibilities**: - Manage Seller and Product Quality Control team - Verify, control sellers and listings...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam TikTok Full time

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to...