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Cs Chatbot Analyst
2 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Reporting to the Head of Operation, you will be responsible for:
- The Role:
- Assist the wider team with the use of data analytics to explore growth areas, drive impact for different initiatives and improve merchant-partner performance
- Operation - Daily Tasks:
- Understanding the flow and logic of developing & building Intent for Chatbot, from Tech's documents
- Monitoring, evaluating, recording, and fixing errors during rolling out/launching a chatbot on a new store
- Monitoring, training (updating the AI) for Chatbot during official operation
- Development - Project-based Tasks:
- Working with internal CS agents to build up the knowledgebase - FAQs for Chatbot effectively
- Building and expanding new Bots for new stores, based on existing knowledgebase & intent scenarios
- Assist the team with ad-hoc tasks assigned by line manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Premium Insurance
15 Annual Leave
Laptop provided
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
In order to succeed in the role, you should ideally have:
- Bachelor’s degree or equivalent, preferably in Business Administration.
- Tableau / Power BI experience is a plus
- At least 1-year relevant experience in Business Development, Field Check, Customer Service, preferably in the field Tech, FinTech, E-commerce
- Having data-driven mindset in process optimizing
- Strong analytical skill and able to make judgment based on logical reasons
- Well-developed interpersonal and communication skills. Fast learner, adaptive and flexible. Highly responsible, committed, willing to go extra miles to fulfill business & organization goals
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hóa Học/Hóa Chất,Sinh Hóa
Đại Học
Không yêu cầu
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