Payment Processing Officer

7 days ago

Ho Chi Minh City, Vietnam Citi Full time

The Trans Srvcs Analyst 1 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

**Responsibilities**:

- Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
- Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
- Implement and validate process improvements for each respective product and create customized reporting
- Respond to requests and deliverables with internal and external clients and vendors
- Identify and select solutions to problems, based on analyzed data
- Participates in ad hoc projects as defined by supervisor and execute complex transactions and participate in complex processes

**Qualifications**:

- Relevant Degree or equivalent experience
- Demonstrated project management skills
- Ability to work under pressure and manage to deadlines
- Ability to work in a fast-paced environment
- Consistently demonstrates clear and concise written and verbal communication
- Attention to detail and intermediate problem solving skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

The payment processing officer is responsible for handling the Payment Operations and Loan Operations of transaction processing. The overall objective of this role is to maintain the transaction processing and provide support to the PPU team.

**Responsibilities**:

- Processing of LOPs and Personal Loans and Disbursals.
- Processing of Paylite conversion in transaction & account balance level.
- P & L maintenance and payoff, financial adjustment.
- Processing EPPs originating out of Retail Partnership Programs
- Direct debit
- Application enrollment, payment reconciliation and confirmation, problem investigations
- Payment exception handling & investigation.
- CBOL fund return,
- Mismatch clearing in TLM.
- Insurance premium collection.
- ATM, POS settlement system processing.

New assignments upon Unit Head’s instruction

**Professional Qualities**:

- Follows through with commitments and foster mutual trust with fellow team members.
- Assumes additional responsibility without being asked.
- Encourages fellow team members to make innovative contributions and embrace new ideas
- Proactively initiates, develops, and maintains effective working relationships with team members.
- Demonstrates the ability to cooperate with a variety of people and achieve results.
- Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
- Shares acquired skills with team members through formal and informal channels.

**Requirements**:

- Holds a Degree preferably in Banking / Systems Management.
- At least 3 years of working experience in related area.
- Strong knowledge of systems and Operations Processes.
- Strong problem solving skills
- Past experience of working as a team member on technology / operations projects preferred
- Interpersonal skills - The role entails frequent interaction with peers, internal customers across units and functions. The ability to work together with others is critical
- Exposure to software such as MS Access / MS Word / MS Excel (Visual Basic is an advance).
- Flexible working timing.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Transaction Capture Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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