Payment Management Senior Manager

3 weeks ago


Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Payment Management Senior Manager is responsible for all Payment Management services such as 1) all payments to customers 2) payments to partners (Insmart, Panel Doctors...) and 3) management of all payment related suspense accounts

The Payment Management Senior Managers with supports from with other support functions (IT, Ops Transformation) will drive the implementation of related systems from end to end for seamless registration of customer payment requests on all digital channelsand auto-processing at back end. For counter channel, the Payment Management Senior Manager would be responsible to design an effective and efficient process E2E for CS/GA to follow. The process should have embedded controls to mitigate risk to an acceptable residual level.

On all channels, Payment Management Senior Management will also need to oversight the process E2E to ensure both good services are delivered to customers and at the same time managing overall risk with payment services.


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