Operations Assistant, Payment Services
4 days ago
-Job Advert Details
**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Digital Business Services (DBS) **is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as an **Operations Assistant, Payment Services - Overseas Payment (GCB8)**
**Principal Accountabilities**
- Ensure that transactions are executed in compliance with the established procedures/policy & local regulation on payment processing & documents checking
- Be responsible for processing & managing daily payment requests in accordance with agreed quality standards& timely inform customer to resolve if any issue before cut-off times
- Receive/make calls from/to customers (applicable to voice processors only)
- Monitors the banking systems during the day to identify any unusual activity which can be rectified / investigated as early as possible
- Works with teammates and other functions to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non
- conformance as required
-
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