Operation Executive, Digital Services

4 weeks ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

The team is looking for someone who is familiar with the local e-commerce market to assist with localizing the user operation strategies, conducting user onboarding activities and supporting marketing activities in VN

**Responsibilities**:

- Onboard new merchants and provide them with training on how to use the platform.
- Set up the account and collect the information for merchants
- Collect the content created by vendor and putting it into merchant's account
- Assist merchants with any questions or issues they may have while using the platform.
- Localization of user operation strategy based on the analysis of local users and e-commerce market.
- Organization of activities for acquiring new users and the existing user community.
- Facilitate activities for user acquisition and retention through cooperating with the product and marketing team.
- Collate users’ needs and feedback to help the product team optimize product functions.

**Requirements**:

- Bachelor's degree or above, with at least 1 year of e-commerce operations experience.
- Strong logical thinking and data analysis skills, able to adjust operational directions based on user data.
- Strong communication and cross-departmental collaboration skills, able to work with product and marketing departments to solve problems and complete tasks.
- Ability to communicate well in English & Vietnamese, fluency in Mandarin is a major advantage

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