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Operations Sustainability Digitalization
2 weeks ago
DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.About the Team:
- Team's Mission:
- To improve employee experience through systems & processes lens to ease their work
- To improve process efficiency and reduce potential operational risks through automation
- Act as the Program Owner to define & deliver a roadmap of Operations Digitalisation & Automation in relation to business objectives
- Act as the Project Manager to drive assigned projects from feasibility study, requirements collection, and project planning to execution as per defined scope and timeline.
- Act as the Business Product Manager to collaborate with the local Products team to design & implement digitalization and automation solutions
- Ensure ontime progress updates and sufficient communication with relevant stakeholders
Requirements:
- Logical and structured thinking with detailed orientation.
- Good at problemsolving and stakeholder management.
- Experience in project management is a Must
- Experience in system implementation/ digital transformation projects is a Must
- Experience in process management is a plus
- Be opened, and flexible, and enjoyed a fastpaced environment
- Good at writing and presentation in both Vietnamese and English
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