Operations Officer, Payment Services

2 weeks ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details

**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Digital Business Services (DBS) **is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as an **Operations Officer, Payment Services - Overseas Payment (GCB7).**

**Principal Accountabilities**

**Payment Operation**
- Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation.
- Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required

**Impact on the Business/Function**
- Is responsible for ensuring the teams deliver in line with its demand statements
- Is responsible for planning and prioritization of day to day services across teams
- Is responsible for supporting the implementation of change programs as directed by the Line manager, including Global Standards
- Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model

**Leadership & Teamwork**
- Provides guidance/ support to team members, manages their performance to meet expected standards and objectives.
- Support LM for the coaching and development of individual team members and the overall development plans of the teams
- Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.

**Operational Effectiveness & Control**
- Demonstrate ways to improve service quality and exceed customer’s expectations.
- Contribute ideas and initiatives which lead to an enhanced relationship with the business partners and customers

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