Supporting Convention Services Operations

5 months ago

Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Entertain in conjunction with approved familiarizations and site inspections to build a good rapport and professional relationships with clients and industry peers.
- Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals.
- Administration of all convention, incentive and meetings business with close liaison with client, Rooms Division and Sales Department.
- Arrange group check-ins in liaison with Front Office management.
- Monitor group billing accounts for accuracy, and co-ordinate with Credit Manager, for delayed payments.
- Conduct briefing with PCOs and discuss potential business, communicating outcome to respective salesperson for further networking amongst Starwood properties.
- Responsible for site inspections & sales calls with the focus being the introduction of new business for the hotel.
- Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
- Conducts function room inspections prior to each function to ensure the room is set according to specifications.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
- Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
- Coordinates the necessary departments to maintain the meeting room standards.
- Reviews the Diary weekly to ensure space maximization.
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Providing Exceptional Customer Service:

- Makes presence known to customer at all times.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.

Conducting Human Resources Activities:

- Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
- Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
- Ensures employees understand expectations and parameters.
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Conducts monthly department meetings with Convention Services staff.
- Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.

Additional Responsibilities:

- Ensure that up to date files are kept to allow improvement of revenue forecasting and manpower planning.
- Work closely with F&B associates to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.
- Preparation of a comprehensive run-down report and coordination of run-down meetings for each event.
- Monitor all correspondence to ensure it meets with Hotel and Regional policy and procedures.
- Review all daily food & beverage and conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with run down and event orders.
- Consult with Executive Chef to prepare menus, which will attract business and yield a satisfactory profit.
- Assist in the building and maintenance of relationships with PCO's, Corporate Meeting Planners and Incentive Houses.
- Ensure deposits, contracts, and settlements are received as due.
- Participate in the preparation of the Strategic Business and Operating Plans
- Prepare monthly outlook/forecast reports.
- Uphold the company’s Cares culture by demonstrating the Hotel Service Standards at all times to guests and fellow associates.
- Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related Sheraton and company’s Policies.
- Align management style, working practices and conduct with Sheraton Saigon Hotel & Towers’ Vision, Corporate Values and policies. To comply with Sheraton’s Code of Conduct at all times.
- Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure employees are aware of their duty of care as

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