Supporting Convention Services Operations

2 weeks ago

Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Entertain in conjunction with approved familiarizations and site inspections to build a good rapport and professional relationships with clients and industry peers.
- Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals.
- Administration of all convention, incentive and meetings business with close liaison with client, Rooms Division and Sales Department.
- Arrange group check-ins in liaison with Front Office management.
- Monitor group billing accounts for accuracy, and co-ordinate with Credit Manager, for delayed payments.
- Conduct briefing with PCOs and discuss potential business, communicating outcome to respective salesperson for further networking amongst Starwood properties.
- Responsible for site inspections & sales calls with the focus being the introduction of new business for the hotel.
- Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
- Conducts function room inspections prior to each function to ensure the room is set according to specifications.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
- Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
- Coordinates the necessary departments to maintain the meeting room standards.
- Reviews the Diary weekly to ensure space maximization.
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Providing Exceptional Customer Service:

- Makes presence known to customer at all times.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.

Conducting Human Resources Activities:

- Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
- Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
- Ensures employees understand expectations and parameters.
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Conducts monthly department meetings with Convention Services staff.
- Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.

Additional Responsibilities:

- Ensure that up to date files are kept to allow improvement of revenue forecasting and manpower planning.
- Work closely with F&B associates to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.
- Preparation of a comprehensive run-down report and coordination of run-down meetings for each event.
- Monitor all correspondence to ensure it meets with Hotel and Regional policy and procedures.
- Review all daily food & beverage and conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with run down and event orders.
- Consult with Executive Chef to prepare menus, which will attract business and yield a satisfactory profit.
- Assist in the building and maintenance of relationships with PCO's, Corporate Meeting Planners and Incentive Houses.
- Ensure deposits, contracts, and settlements are received as due.
- Participate in the preparation of the Strategic Business and Operating Plans
- Prepare monthly outlook/forecast reports.
- Uphold the company’s Cares culture by demonstrating the Hotel Service Standards at all times to guests and fellow associates.
- Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related Sheraton and company’s Policies.
- Align management style, working practices and conduct with Sheraton Saigon Hotel & Towers’ Vision, Corporate Values and policies. To comply with Sheraton’s Code of Conduct at all times.
- Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure employees are aware of their duty of care as

  • Supporting Convention Services Operations

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Khách sạn Sheraton Sài Gòn Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Entertain in conjunction with approved familiarizations and site inspections to build a good rapport and professional relationships with clients and industry peers. Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient...

  • Convention Services Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23210248 **Job Category** Event Management **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally assisting in the...

  • [so] IT Service Operation Support

    2 weeks ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...

  • Credit Control Services, Operations Support

    4 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that...

  • Credit Control Services, Operations Support

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...

  • Credit Control Services, Operations Support Officer

    2 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that...

  • Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam The Wise Seeker Services Full time

    Location: Ho Chi Minh **Functions** 1. The Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for...

  • Operations Manager, Payment Services

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Operations Manager, Credit Services

    2 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Support Engineer

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam The Wise Seeker Services Full time

    Location: Ho Chi MinhFunctionsThe Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Previews...

  • Specialist, Operations Support

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam 2C2P Full time

    Specialist, Operations Support:Vietnam, Ho Chi Minh City | Full Time | Operations2C2P is looking for a Specialist, Operations Support to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.Strong...

  • Infrastructure Services Operations Specialist

    7 days ago

    Ho Chi Minh City, Vietnam Adecco Full time

    **Job summary**: Our client is one of the Japanese leading manufacturers for the medical field. **Responsibilities**: This position helps to maintain successful customer satisfaction by streamlining service procedures. It also supports daily operations and collaborates with service providers to increase service availability and reduce downtime....

  • IT Services

    3 weeks ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: - RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have...

  • Operations Officer, Credit Services

    3 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Operations Officer, Payment Services

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Operations Support

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Operation Support Officer

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments, or institutions - to help them...

  • Infrastructure Services Operations Specialist

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our client is one of the Japanese leading manufacturers for the medical field.Responsibilities:This position helps to maintain successful customer satisfaction by streamlining service procedures. It also supports daily operations and collaborates with service providers to increase service availability and reduce downtime. Additionally, as a...

  • Operations Manager, Payment Services

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Digital...

  • Operations Officer, Payment Services

    2 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...