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Operations Support Analyst 1

4 weeks ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with the Bank operations support infrastructure and processes.

**Responsibilities**:

- Perform daily Day 2 checking on account opening, account maintenance, reward redemption, reward adjustment, abnormal transaction review to ensure that they are complete, consistent, accurate and are entered correctly by the process owners.
- Perform maker role for daily association settlement reconciliation and foreign exchange position squaring and prepare booking entries.
- Investigates reconciliation differences
- Perform maker role for GL reconciliation task
- Perform maker role for annual FATCA reports and other related following tasks
- Prepare periodic transaction volume reports and other metric reports.
- Ensures accuracy of reports and reconciliations.
- Carries out detailed proof reviews.
- Provide regular status updates for all project participants.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles.
- Limited but direct impact on the business through the quality of the tasks/services provided

**Job Requirements**
- Previous relevant experience preferred
- Proficient in Microsoft Office
- Fluent in English language, both writing and speaking
- 1+ years in operations industry with good understanding of the operations controls
- Confident in communication skill and coordination skill
- Self-motivated, with ability to work independently under pressure and with high efficiency plus tight deadline.
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**_Education:_**
- Bachelor’s degree/University degree or equivalent experience

**Be a part of UOB Family