IT Customer Support

3 weeks ago


Ho Chi Minh City, Vietnam OOOLab Full time

**The Job**:
**IT Customer support (70%)**
- Support clients or end-users to solve problems related to company tech products (LMS, VLE)
- Update current issues on file
- Work with internal teams to figure out solutions for issues from tech products (LMS, VLE)
- Operate and support online classes through platforms and apps
- Arrange work schedules for your teammates
- Any ad-hoc tasks assigned by your line manager

**Manager Assistant (30%)**
- Support Account Manager (AM) to update on customer's concerns and feedbacks
- Support AM to work with internal teams for document-related stuff every month
- Be available to support clients any issues or concerns relating to the contracts, platforms, etc.

**Additional Information**
- Hybrid: 2 - 3 days remote/ week
- Working time: 8 hours from Mon - Sun, off 2 days/ week
- Address: Paxsky Tower 17 Truong Dinh, Vo Thi Sau Ward, District 3, Ho Chi Minh City

**Requirement**:

- Have +2 years working in related roles
- ** No coding experience required**:

- Good verbal and written English skills
- Have experience in customer service in IT company is a plus
- Love to work and deal with people
- Possess leadership and good communication skills

**Why you'll love working here**
- Comfortable working conditions and flexible working time (hybrid)
- ** Attractive monthly salary;**:

- Opportunities for promotion, career development, and mentorship;
- Dynamic, fast-paced, professional, fun and exciting start-up work environment;

**Please Note**:
**_ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED_


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