Customer Success Specialist
4 weeks ago
**Mô tả công việc**:
(Mức lương: 15 - 25 triệu VNĐ)
Mô tả Công việc
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Yêu Cầu Công Việc
**Skills**:Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
**Experience**:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
**Education**:
Bachelor's degree in Business Administration, Management, or a related field preferred.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Nghiên Cứu Thị Trường,Nhập Liệu,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
-
[hybrid/q1, Hcm] Japanese Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...
-
Customer Success Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time**Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...
-
Customer Success Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam COINS Full timePosted 17 September 2024 - LocationHo Chi Minh City - Job type Permanent - Discipline Customer Success - ReferenceJ13013 **Job description**: CUSTOMER SUCCESS MANAGER We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our...
-
[hybrid Quận 1 Hcm] Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: 30 - 30 triệu VNĐ) - Job Scope In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules,...
-
[dist 1/hybrid] Japanese Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time**Mô tả công việc**: (Mức lương: 25 - 30 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...
-
Customer Success Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Customer Support Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Visily Full time**Visily** is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M...
-
Internship in Customer Success
3 months ago
Thành phố Hồ Chí Minh, Vietnam LiveIn Sdn Bhd Full time**Overview** Join our team as a Customer Success Intern and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental operations, property...
-
Channel Customer Success Manager, Vietnam
1 month ago
Thành phố Hồ Chí Minh, Vietnam Udemy Full time**About us**: At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create...
-
Customer Success Specialist
6 months ago
Ho Chi Minh City, Vietnam LiveIn Sdn Bhd Full time**Position Overview**: Join our team as a Customer Success Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...
-
Customer Success
3 months ago
Thành phố Hồ Chí Minh, Vietnam Không có Full timeKIMEI Global đang thực hiện sứ mệnh trở thành nhà cung cấp dịch vụ gia công phần mềm hàng đầu trong khu vực. Chúng tôi cung cấp các dịch vụ cho khách hàng tại Nhật Bản, Hồng Kông, Đài Loan, APAC, Bắc Mỹ, v.v. Với nhiều năm kinh nghiệm, chúng tôi tự tin đưa ra những giải pháp tốt...
-
Customer Service Sales Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam ForeverVacation Full time**ForeverVacation** Customer Service & Sales Specialist **About Us** **Key Areas of Responsibilities** This position will allow you to lead our customer service efforts which is one of the key drivers of our success at ForeverVacation. Some of the responsibilities may include (but are not limited to): - Manage and keep track of all tour bookings across...
-
Customer Success
2 months ago
Thành phố Hồ Chí Minh, Vietnam Viettel IDC Full time**THÔNG TIN VIỆC LÀM**: **NƠI LÀM VIỆC**: - Hồ Chí Minh (Quận 10) **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 1 - 2 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Nhân sự, Quảng cáo / Đối...
-
Customer Service Specialist
1 month ago
Thành phố Hồ Chí Minh, Vietnam DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...
-
Customs Clearance Documentation Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**1/ Overall Job Purposes** - Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required. **2/ Main Tasks & Key Responsibilities**: - Serve as the...
-
Product Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam AVNON Full timeAVNON *** - Lim Tower 3, 29A Nguyễn Đình Chiểu, Đa Kao, Quận 1, District 1, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - Product Manager Project Manager QA QC **Top 3 reasons to join us**: - We're a product development company not outsourcer - Work with the latest technologies - Excellent salary, benefits & promotion...
-
Customer Success Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Crimson Education Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...
-
Customer Success
7 months ago
Ho Chi Minh City, Vietnam Tech Data Full time**Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Malaysia - Job Title: Customer Success Specialist - Vietnamese & English Speaking - TP Code: ID-B001-EN- CSS-Vietnamese - Location: GBS, Bayan Lepas, Penang - Shift: 5 working days (rotational shift) **Job Highlights** - Visa Expedition + one way flight ticket + 1 week accommodation. - Join an International Company...
-
English-speaking Customer Service Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Outsource Solutions Full time**Mô tả công việc**: (Mức lương: Từ 22 triệu VNĐ) Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market...