Airfreight Key Account Executive

6 months ago


Ho Chi Minh City, Vietnam ITL Full time

**Making the documentation**:

- Reserve booking to airlines on time
- Send the booking confirmation to customer on time
- Track and trace shipment daily and keep update to client.
- Work close with carrier to resolve any space problem if any
- Communication with client/agent daily.
- Following key account SOP and client specific SOP if any
- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.
- Complete billing process: issueing Debit Note/Credit note/SOA.

**Handle document exactly**:

- Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
- Finish job file on time per month

**KPI**:

- **Manage work item on client’s system and complete within SLA
- Manage KPI weekly

**External Complaint from customer**:Take care customer careful & satisfy the customer requests

**Internal Complaint from Customers**
- Work closely with other BU to get the full information to handle the shipment
- Support other BU to provide the best service to the customers

**Initiative**:Create new initiative for development and improvement

**Compliance assurance**:Follow the ITL regulations strictly

**RESPONSIBILITY**
- Ensure to send the booking, document on time
- Ensure to finish files before deadline
- Ensure to satisfy customer request
- Ensure no complaints from internal & external customers

**QUALIFICATIONS**
- Bachelor, college of foreign trade economic
- Knowledge of Transportation industry
- Good in English (B Level)
- Good Computer skills (MS Office)

**INTERNAL & EXTERNAL RELATIONSHIPS**
- Report directly to A/F supervisor from AF Dept
- Report Indirectly to Head BU as required
- Interaction with other BU: Sales, Operation,

**EXPERIENCE**
- Min. 1 year - experience of the role
- Working for Logistic, Transportation, Expressis preferred

**SKILLS & COMPETENCY**
- Team work
- Adaptability
- Communication
- Initiative
- Customer - oriented
- Planning - Organizing & Supervising

**COMPETENCY**
- Business Acumen
- Leading Others
- Integration
- Customers Centric
- Integrity


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