Key Account Specialist/ Key Account Manager

3 weeks ago


Ho Chi Minh City, Vietnam Novartis Full time

Location: Ho Chi Minh City #LI-Hybrid

About the Role:
Customer Centricity - Customer Value Creation (CVC): lead & implement innovative, sustainable & scalable solutions impacting to patient journey and customer need. Build Novartis as Partner of Choice.
Achievement of patient access to Novartis medicines: ensure product availability via managing tender quota, listing process and supply issues.
Internal collaboration and enabling function: coordinate cross functions/TA collaboration for better account insight, synergy and solution design, project execution; enable and support commercial team to achieve business objective.
This role reports directly into the Strategic Healthcare Solution & Account Manager.
Key Responsibilities:

- Lead and Execute HealthCare solutions partnership programs, Healthcare capability building and other pts Access programs at account level
- Ensure the access to innovative medicines for pts through optimizing Hospital Tender quota/listing process and solving all product supply issues
- Lead the integrated account plan & execution process as the orchestrator role for better insights and solution design & internal collaboration

Customer Centricity - Customer Value Creation (CVC)
- IAP (Integrated Account Plan): leading cross function account insight, defining account stakeholder mapping, building winning strategy and executing account plan in assigned account.

Achievement of patient access to Novartis medicines: product availability via tender formulary process, reimbursement process
- Product availability for patient access to Novartis medicine: formulary listing, tender quota sufficient for patient access, winning quota share vs competitor
- Alignment with the NVS Distributor for effective support of tender management including listing, accurate document submission and product supply/hospital credit...

Internal collaboration and enabling function: coordinate, enable and support commercial team to achieve business objective.
- Support and enable cross functions (Commercial, Patient Access, Medical...) to achieve business objective in assigned accounts. Working effectively with cross function to get sufficient support: Medical, CE, ERC, Legal.
- Lead the Account meeting governance for better collaboration, solution design and customer insights

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

Essential Requirements:

- University degree (Pharmacy major and/or MBA is preferred)
- Sales manager or Key account management experience
- Customer focus/ insights/ knowledge
- Business/ commercial acumen
- Strategy and Planning
- Business partnering and influencing
- Cross functional collaboration

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

**Division**

Innovative Medicines International & Chief Commercial Office

**Business Unit**

APMA IMI

**Country**

Vietnam

**Work Location**

Ho Chi Minh City

**Company/Legal Entity**

NVS Vietnam Company Limited

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No



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