Key Account Manager

6 months ago


Ho Chi Minh City, Vietnam Novartis Full time

387988BR

**Key Account Manager**:
Vietnam

**About the role**

Location: HCMC, Vietnam #LI-Hybrid

About the Role:
Customer Centricity - Customer Value Creation (CVC): lead & implement innovative, sustainable & scalable solutions impacting to patient journey and customer need. Build Novartis as Partner of Choice.
Achievement of patient access to Novartis medicines: ensure product availability via managing tender quota, listing process and supply issues.
Internal collaboration and enabling function: coordinate cross functions/TA collaboration for better account insight, synergy and solution design, project execution; enable and support commercial team to achieve business objective.
This role reports directly into the Strategic Healthcare Solutions and Account Manager.
Key Responsibilities:

- Lead and Execute Healthcare solutions partnership programs, Healthcare capability building and other pts Access programs at account level.
- Ensure the access to innovative medicines for pts through optimizing Hospital Tender quota/listing process and solving all product supply issues.
- Lead the integrated account plan & execution process as the orchestrator role for better insights and solution design & internal collaboration.

Customer Centricity - Customer Value Creation (CVC)
- IAP (Integrated Account Plan): leading cross function account insight, defining account stakeholder mapping, building winning strategy and executing account plan in assigned account.

Achievement of patient access to Novartis medicines: product availability via tender formulary process, reimbursement process
- Product availability for patient access to Novartis medicine: formulary listing, tender quota sufficient for patient access, winning quota share vs competitors.
- Alignment with the NVS Distributor for effective support of tender management including listing, accurate document submission and product supply/hospital credit...

Internal collaboration and enabling function: coordinate, enable and support commercial team to achieve business objective.
- Support and enable cross functions (Commercial, Patient Access, Medical...) to achieve business objective in assigned accounts. Working effectively with cross function to get sufficient support: Medical, CE, ERC, Legal.
- Lead the Account meeting governance for better collaboration, solution design and customer insights.

Others: compliance to all Ethics and Compliance policies and other relevant policy, guidance.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**
- Pharmacist background
- 2 - 5 years’ operational experience in key account management or sale manager
- Territory experience in Cho Ray, BTH or 115 will be an added advantage
- Business partnering and influencing
- Cross functional collaboration

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

**Division**

International

**Business Unit**

APMA IMI

**Work Location**

Ho Chi Minh City

**Company/Legal Entity**

NVS Vietnam Company Limited

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No


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