Customer Service Staff

4 weeks ago


Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

Nơi Làm Việc Hồ Chí Minh
- Cấp Bậc Nhân viên
- Hình Thức Nhân viên chính thức
- Kinh Nghiệm 1 - 3 Năm
- Mức Lương Lương thỏa thuận
- Ngành nghề Dịch vụ khách hàng, Quản lý điều hành
- Hạn Chót Nhận Hồ Sơ 14/05/2023

**Phúc Lợi**:

- Bảo hiểm
- Du Lịch
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Chế độ nghỉ phép

**Mô Tả Công Việc**:

- Perform Periodic reports and incidents directly to Leader
- Responsible for managing 3 main tasks:
**1. Team Management**:

- Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"
- Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.
- Deploy the requirements of the management to other teams exactly & specificly
- Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams & raise proposal to make adjustment ( if necessary)

**2. KPI Management Team Inbound**:

- Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments
- Control agents coordination to achieve KPI by each time frame
- Control customer satisfaction points, call quality realtime based on the system
- Implement assigned reports
- Check operation, KPIs monthly & report monthly to Call management

**3. Training Planning**
- Discuss & follow with vendor about recruitment inquiry.
- Support training team to build suitable training content & plan
- Coordinate with training team in making effective program, ideas for improving training quality.

**Yêu Cầu Công Việc**:

- University degree of Social & Science, Education or English major or related major to the job
- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Advanced MS Word, MS Excel and MS Power point is a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English, especially listening & speaking is the advantage
- A willingness to learn continuosly and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
- Job tags: Call Center Customer Service Staff Nhân viên dịch vụ khách h
- ng Nhân viên chăm sóc khách hàng Customer care staff Customer service executive Nhân viên hỗ trợ khách hàng Customer service representative Customer services Customer Care Executive Customer Security Service



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