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Customer Service Staff
4 weeks ago
**Customer Service Staff (Call Center)**:
**Nơi Làm Việc**
- Hồ Chí Minh**Cấp Bậc**
- Nhân viên**Hình Thức**
- Nhân viên chính thức**Kinh Nghiệm**
- 1 - 3 Năm**Mức Lương**
- Lương thỏa thuận**Ngành nghề**
- Dịch vụ khách hàng, Quản lý điều hành**Hạn Chót Nhận Hồ Sơ**
- 31/03/2023**Phúc Lợi**:
- Bảo hiểm- Du Lịch- Phụ cấp- Thưởng- Chăm sóc sức khỏe- Đào tạo- Tăng lương- Công tác phí- Phụ cấp thâm niên- Chế độ nghỉ phép**Mô Tả Công Việc**:
- Perform Periodic reports and incidents directly to Leader
- Responsible for managing 3 main tasks:
**1. Team Management**:
- Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"
- Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.
- Deploy the requirements of the management to other teams exactly & specificly
- Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams & raise proposal to make adjustment ( if necessary)
**2. KPI Management Team Inbound**:
- Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments
- Control agents coordination to achieve KPI by each time frame
- Control customer satisfaction points, call quality realtime based on the system
- Implement assigned reports
- Check operation, KPIs monthly & report monthly to Call management
**3. Training Planning**
- Discuss & follow with vendor about recruitment inquiry.
- Support training team to build suitable training content & plan
- Coordinate with training team in making effective program, ideas for improving training quality.
**Yêu Cầu Công Việc**:
- University degree of Social & Science, Education or English major or related major to the job
- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Advanced MS Word, MS Excel and MS Power point is a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English, especially listening & speaking is the advantage
- A willingness to learn continuosly and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
- Job tags:
- Call Center
Customer Service Staff
Nhân viên dịch vụ khách hàng
Nhân viên chăm sóc khách hàng
Customer care staff
Customer service executive
Nhân viên hỗ trợ khách hàng
Customer service representative
Customer services
Customer Care Executive
Customer Security Service
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