Customer Support Representatives Weekend

2 weeks ago


Hà Nội, Vietnam Xipat Flexible Solutions Full time

Answering questions about features, documenting any technical issues, and passing them on to the product team;
- Creating support tickets for the team;
- Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Maintaining a positive, empathetic, and professional attitude toward customers always;
- Responding promptly to customer inquiries;
- Collecting customer information and analysing customer needs to get insights into current/ future products or services;
- Ensure customer satisfaction and provide professional customer support;
- Build and maintain strong, long-lasting client relationships;
- Develop trusted advisor relationships with key customers.

**Job Type**: Part-time

Pay: 6,000,000₫ - 9,000,000₫ per month

Expected hours: 16 per week

**Experience**:

- customer support: 1 year (required)
- remote job: 1 year (preferred)

**Language**:

- English (required)

Application Deadline: 2024/11/30



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