Customer Support Executive

4 months ago


Hà Nội, Vietnam Công Ty Cổ Phần Quốc Tế Đầu Tư Và Phát Triển Công Nghệ Thành Công Full time

**Mô tả công việc**:
(Mức lương: 8 - 15 triệu VNĐ)
- Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
- Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
- Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: 8-15M VND, with reviews every 6 months.
- Performance bonus, seniority bonus, birthday gift.
- Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
- Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
- Youth and dynamic working environment with 95% members are 9x, we have many
- clubs: running, football, board games
- Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
- The State statutory holidays and collective activities organized by the Company (travel
- team building, health care, volunteer...).
- Other benefits according to the provisions of the Company and the Labor Code.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Proficiency in English, with an IELTS score of 6.5 - 7.0 or a TOEIC score of 685 - 830.
- Have strong communication, analytical, and critical thinking skills.
- Experience in customer service or teaching (tutor, teaching assistant).
- A minimum of 6 months of experience in Technology, E-commerce, or Marketing (preferred).
- A major in English Linguistics and Literature (preferred).

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
0.5 - 1 năm



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