Customer & Operation Success

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...

What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer Service: - Solve customer inquiries via online ticketing system. - Professionally resolve customers’ questions, submitted to our customer support channels. - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

**Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Chúng tôi cần tìm**Customer Success Executive**với mong muốn nâng cao chất lượng hệ thống thông qua các chỉ số đo lường từ đó cải thiện chất lượng dịch vụ - sản phẩm cũng như trải nghiệm khách hàng. **Mô tả công việc**: - Hỗ...

**Why we’re looking for you** We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no...

**Company Description** SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly-owned subsidiary of Verysell Technologies Group (Switzerland). SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We bring together smart people internally and externally...

Head of Customer Care and Communication Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

10+ years of management consulting or industry experience in areas such as IT strategy & operations, digital transformation, innovation, and organizational change - Deep understanding of cloud technologies and their business impact across industries - Strong business acumen and ability to articulate cloud value propositions to C-level executives - Ability to...

**Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Handle tickets to support customers via live chat and calls. - Clarify customer complaints and provide the best solutions to resolve their issues. - Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate. - Optimize...

**Giới thiệu**: Bằng nền tảng công nghệ chúng tôi cam kết mang đến cho xã hội những giá trị cao nhất về chăm sóc sức khoẻ là lựa chọn hàng đầu của chúng tôi. - Tiếp nhận thông tin khách hàng từ bộ phận Business Consultant, phân tích - Tìm hiểu quy trình vận hành của doanh nghiệp và...

Department Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

JLL supports the Whole You, personally and professionally. Key Responsibilities Subject owner to enhance employee communication experience. Responsible for employee communication channel maintenance and managing all event operation/documentation, and support regulation and local policy analysis. This position primarily handles events of general complexity....

**About us** A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies....

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As our new Global Operations Specialist, you will play an integral role in our common mission: to create and support successful travel brands that change the world for the better. As our **Global Operations Specialist - Tour Management**, you'll act...

**Job Description Summary**: As a Customs Specialist for Vietnam, you will support and work with Country Customs Leader for HealthCare’s Customs operations, broker management, internal and external customs audits, special program initiatives and monitoring. This position will serve as an important contact to key stakeholders of the Healthcare business for...

LOCATION: Bemis HK - Hanoi Room EMPLOYMENT TYPE: Exempt KEYWORD or REQID: req516 **JOB INFORMATION**: vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner. Ø Handle the sales inquiries and coordinate with Sales Admin on price quotes within 24 hours and conduct...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Warehouse Management: - Supervise daily warehouse activities, including but not limited to receiving, storing, and dispatching goods. - Ensure proper organization and optimization of storage space in frozen, chilled, and dry storage areas. - Implement and enforce safety and security protocols within...

10+ years track record of consulting, managing and delivering large-scale enterprise implementations, and 7 years in technology/software sales, presales, or tech consulting in customer facing roles. - Experience in industry domain of FSI with ability to understand and articulate business impact of technical decisions. - Deep hands-on experience leading the...

OTT Technical Operations Engineer The OTT Technical Operations Engineer supervises the availability and quality of services related to the VSTV OTT solution upon its launch. This role involves recommending and implementing improvements in the operations and maintenance of OTT services. Reporting Line: OTT Technical Operations Manager **DUTIES**: -...